Laura McDonald
Caldwell,Tx
Summary
Diligent entry level position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Prosperity Bank
05.2020 - Current
- Gained strong knowledge of proper cash handling procedures while receiving and processing banking transactions.
- Assisted customers in person or over the telephone with various questions/concerns relating to their accounts or products and services.
- Helped cultivate client relationships while promoting services offered to further encourage and gain business.
- Conducted each client transaction efficiently and accurately.
- Kept inventory, managed and maintained orders for banking location, and organized and stocked supplies.
- Phone number: (979) 567 - 4665
- Services/Responsibilities:
Personal Childcare Provider
Personal Childcare Provider
Caldwell, TX
08.2019 - 12.2019
- Provided enjoyable activities for children under supervision.
- Communicate with parents regarding observations and concerns or to provide positive feedback.
- Assisted older children in elementary-school homework, including reading, writing, and mathematics.
- Prepared healthy meals and snacks, following preferred diets approved by parents.
- Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
- Phone number: (361) 436 - 2108
- Services/Responsibilities:
Customer Service Representative
Results Company
11.2018 - 02.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Utilized organization’s computer system to look up and record information concerning member accounts.
- Answered calls from customers and assisted with special requests or resolving complaints.
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.
- Responded to questions and followed up on customer interactions.
- Phone number: (903) 480-0000
- Services/Responsibilities:
Cashier
Brookshire Brothers
01.2017 - 02.2018
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Phone Number: (979) 567-9515
- Services/Responsibilities:
Education
High School Diploma -
Caldwell High School
Skills
- Multi-tasker
- Active listening
- Interpersonal skills
- Follows directions easily
- Problem solving
- Time management
- Customer confidentiality
- Computer skills
- Customer service
- Cash handling
- Account management
- Conflict resolution
- Effective communication
- Relationship building
- Team collaboration
Timeline
Prosperity Bank
05.2020 - Current
Personal Childcare Provider
Personal Childcare Provider
08.2019 - 12.2019
Customer Service Representative
Results Company
11.2018 - 02.2019
Cashier
Brookshire Brothers
01.2017 - 02.2018
High School Diploma -
Caldwell High School