Laura MCGILL
CHESAPEAKE,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Sentara Norfolk General Hospital
Norfolk, VA
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Personal Care Assistant
Public Partnerships LLC
04.2014 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Customer Service Associate
IMA
NORFOLK, VA
01.2008 - 12.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
GED -
BEST KEY GED
TIDEWATER COMMUNITY COLLEGE01.2001
Skills
- Efficient and Detail-Oriented
- Needs Assessment
- Correcting Discrepancies
- Customer Account Management
- Understanding Customer Needs
- Responding to Difficult Customers
Timeline
Customer Service Associate
Sentara Norfolk General Hospital
10.2021 - Current
Personal Care Assistant
Public Partnerships LLC
04.2014 - Current
Customer Service Associate
IMA
01.2008 - 12.2011
GED -
BEST KEY GED
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