Laura McGrath
Administrative Professional
Ridgewood,New Jersey
Summary
Detail-oriented and adaptable administrative professional with extensive experience supporting executives and teams at Fortune 500 companies in the consumer products, manufacturing, and retail industries. Proven ability to streamline operations, manage cross-departmental projects, and implement process improvements. Skilled in organization, time management, and communication, with a track record of ensuring smooth interdepartmental collaboration and meeting critical deadlines. Quick to learn new technologies and systems, effectively supporting the implementation of programs, policies, and processes.
Overview
32
32
years of professional experience
Work History
Development Coordinator
Restaurex Developments Inc., Franchise World Headquarters, Subway
10.2018 - 12.2023
- Supported franchise growth plan by driving strategy, process, tools, and teams required to effectively identify, evaluate, and select new franchisees, acting as franchisee applicant administrator
- Participated in execution of franchise qualification process by conducting phone screenings, determining qualifications match criteria, and ensuring all preliminary paperwork was accurate
- Created and published informational and reminder email blasts, text reminders, monthly operations newsletter, and weekly operations dashboard for franchisees by researching/gathering content and designing layouts
- Supported development team by coordinating and administering corporate cell phone account, gathering and distributing corporate assets, such as phones, laptops, cars, gas cards, and EZPass
- Maintained CRM database system and related data management applications (Excel), including collecting, tracking, inputting and updating data, creating/generating accurate and complete reports
Executive Coordinator
PQ NY
02.2015 - 04.2017
- Maintained daily itinerary and provided administrative support for Vice President of Development by executing confidential correspondence, organizing travel arrangements, completing and tracking expense reports while managing project coordination and calendar
- Managed communication between in-house architects/engineers and development team project managers; provided project status and schedule updates; distributed new/updated architect plans
Asset Management Coordinator
PQ NY
09.2014 - 01.2015
- Managed performance and location of company’s restaurant equipment for 86 locations by recording pertinent information, ensuring accuracy and attention to detail
- Established/updated processes to streamline efforts by developing alpha/numeric equipment asset-tagging system
Project Manager
Benjamin Moore & Co. (a Berkshire Hathaway company)
05.2012 - 12.2013
- Supported projects through full lifecycle while delivering improvements to process capability and efficiency to increase profit margin and overall cost-savings
- Upgraded existing Co-op program with current vendor, resulting in annual savings of more than $200,000 by deploying online claim submission, advanced reporting tools, automated emails with opt-out capabilities, and comprehensive search function
Retail Materials Coordinator
Benjamin Moore & Co. (a Berkshire Hathaway company)
05.2007 - 05.2012
- Successfully developed and established company-wide process to provide retailers with correct Point of Purchase (POP) and merchandising materials ensuring POP kits were shipped directly to retailers, reducing shipping costs and time, resulting in annual savings of more than $75,000
- Developed tracking tool to facilitate automation of retailer enrollment, weekly dashboards, and retailer-specific audit summary reports for loyalty program by enrolling retailers and coordinating payment of $1.5M in final credits and issued corresponding credit letters
- Planned, managed, and oversaw budgets between $5,000 to $300,000 by monitoring expenses and preparing budget reports, processing invoices of up to $20,000
- Acted as principal liaison between market team members and headquarters responding to more than 8,500 requests in addition to drafting and distributing monthly retail publication designed to provide up-to-date merchandising information to market team members
Office Manager
Fresh Cactus Franchise Group (Family Owned)
05.2003 - 02.2006
- Oversaw and supported all administrative duties; ensured new hire onboarding was completed accurately
- Coordinated/communicated with team to ensure office policies and procedures were implemented appropriately
Executive Assistant to CEO
Goodrich Management Corp. (Property Management Company)
07.1999 - 05.2003
Executive Assistant to President of Distribution
Barnes & Noble, Inc.
11.1998 - 07.1999
Executive Assistant to President of Bookstores
Barnes & Noble, Inc.
09.1996 - 11.1998
Promotion Assistant
Kraft Foods
10.1995 - 08.1996
Sales Promotion Assistant
Kraft Foods
03.1993 - 09.1995
Executive Assistant
Kraft Foods
01.1992 - 02.1993
Administrative Assistant
Kraft Foods
07.1991 - 01.1992
Education
A.A.S. - Office Technologies
SUNY Orange County Community College
Middletown, New YorkSkills
- Google Suite (Calendar, Docs, Gmail, G-Drive, Forms, Hangouts, Sheets)
- Microsoft Office (Adobe, Excel, Outlook 365, PowerPoint, Publisher, Word)
- Avery Name Badge Software
- CRM (Agile)
- Cronote Reminders (Text)
- Dropbox
- DocuSign
- Leads Management System
- MailChimp
- OneDrive
- Zoom Conferencing
Timeline
Development Coordinator
Restaurex Developments Inc., Franchise World Headquarters, Subway
10.2018 - 12.2023
Executive Coordinator
PQ NY
02.2015 - 04.2017
Asset Management Coordinator
PQ NY
09.2014 - 01.2015
Project Manager
Benjamin Moore & Co. (a Berkshire Hathaway company)
05.2012 - 12.2013
Retail Materials Coordinator
Benjamin Moore & Co. (a Berkshire Hathaway company)
05.2007 - 05.2012
Office Manager
Fresh Cactus Franchise Group (Family Owned)
05.2003 - 02.2006
Executive Assistant to CEO
Goodrich Management Corp. (Property Management Company)
07.1999 - 05.2003
Executive Assistant to President of Distribution
Barnes & Noble, Inc.
11.1998 - 07.1999
Executive Assistant to President of Bookstores
Barnes & Noble, Inc.
09.1996 - 11.1998
Promotion Assistant
Kraft Foods
10.1995 - 08.1996
Sales Promotion Assistant
Kraft Foods
03.1993 - 09.1995
Executive Assistant
Kraft Foods
01.1992 - 02.1993
Administrative Assistant
Kraft Foods
07.1991 - 01.1992
A.A.S. - Office Technologies
SUNY Orange County Community College
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