Laura McKenna
Pittsburgh,PA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining appointment processes at Allegheny Health Network. Excels in HIPAA compliance and critical thinking, adept at multitasking and providing exceptional customer service. Achieved significant improvements in patient flow and confidentiality management, leveraging organizational skills and medical terminology knowledge.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Allegheny Health Network
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to schedule tests and procedures.
Administrative Assistant
Insight Global
05.2022 - 10.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Medical Assistant
UPMC Children's Hospital Of Pittsburgh
08.2020 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Front Desk Agent
Hampton Inn & Suites By Hilton
04.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Patient Care Attendant
UPMC
11.2017 - 03.2019
- Improved patient comfort by providing attentive care and addressing individual needs.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Documented daily patient progress in an accurate and timely manner, facilitating effective communication among healthcare team members.
- Facilitated patient mobility by using proper body mechanics during transfers, reducing the risk of injury for both the attendant and the patient.
Education
No Degree - Pre Nursing
Community College of Allegheny County
Pittsburgh, PANo Degree - Medical Coding And Billing
DeVry University
Villa Park, ILHigh School Diploma -
Eden Christian Academy
Sewickley, PA05.2014
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Patient Care Coordination
- Patient Care
- Medical Terminology
- Scheduling
- Benefits Explanation
- Medical insurance
Timeline
Patient Care Coordinator
Allegheny Health Network
10.2022 - Current
Administrative Assistant
Insight Global
05.2022 - 10.2022
Medical Assistant
UPMC Children's Hospital Of Pittsburgh
08.2020 - 05.2022
Front Desk Agent
Hampton Inn & Suites By Hilton
04.2019 - 03.2020
Patient Care Attendant
UPMC
11.2017 - 03.2019
No Degree - Pre Nursing
Community College of Allegheny County
No Degree - Medical Coding And Billing
DeVry University
High School Diploma -
Eden Christian Academy