Summary
Overview
Work History
Education
Skills
Timeline
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Laura McMullin

Philadelphia,PA

Summary

Dynamic professional with a proven track record at Everstory Partners, excelling in office coordination and budget administration. Adept at enhancing team efficiency through effective document management and fostering strong relationships. Recognized for implementing streamlined processes that improved workflow and contributed to overall operational success.

Overview

34
34
years of professional experience

Work History

Assistant Administrator

Everstory Partners
11.2021 - Current
  • Coordinated administrative tasks to enhance team efficiency and workflow management.
  • Developed and maintained comprehensive filing systems for improved document retrieval and organization.
  • Facilitated communication between departments to ensure alignment on project objectives and timelines.
  • Assisted in budgeting processes by tracking expenses and processing invoices accurately.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
  • Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
  • Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Outside Sales Manager

Senior Helpers of Greater Philadelphia
08.2019 - 03.2020
  • Developed and executed strategic sales plans to expand market presence and drive revenue growth.
  • Cultivated strong relationships with key clients, enhancing customer retention and satisfaction levels.
  • Conducted market research to identify emerging trends, informing product offerings and sales strategies.
  • Collaborated with cross-functional teams to optimize inventory management and improve delivery timelines.
  • Finalized sales deals and contracts.
  • Managed territory budget to support development of regional and territory leads.
  • Followed up with customers about customer service.

Independent Living Sales/ Assistant Director

The Philadelphia Protestant Home
08.2013 - 03.2019
  • Assisted residents with daily activities, fostering a supportive environment.
  • Managed inventory and supplies, ensuring timely availability for operations.
  • Coordinated communication between departments to enhance service delivery.
  • Supported training initiatives for new staff, promoting team efficiency.
  • Developed and maintained positive relationships with residents and families.
  • Implemented organizational systems that improved workflow efficiency.
  • Contributed to monthly reports on resident satisfaction and service quality.
  • Streamlined processes for handling resident inquiries, improving response times.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.
  • Developed loyal customer base by providing consistent, high-quality service.

Office Manager

Secure Real Estate Group
10.2010 - 08.2013
  • Managed daily office operations, ensuring efficient workflow and productivity across departments.
  • Streamlined administrative processes, improving response times for internal and external communications.
  • Coordinated scheduling and logistics for meetings and events, optimizing resource allocation.
  • Oversaw office supply inventory and procurement, fostering relationships with vendors for cost-effective solutions.
  • Monitored budget expenditures, identifying areas for cost savings without compromising operational effectiveness.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Resident Services Director

Harmony Place Assisted Living
01.2004 - 07.2007
  • Led resident service initiatives, enhancing community engagement and satisfaction.
  • Developed and implemented programs addressing residents' needs and preferences.
  • Managed budgets, ensuring optimal allocation of resources for resident services.
  • Trained and mentored staff to improve service delivery and operational efficiency.
  • Collaborated with healthcare providers to coordinate resident care plans effectively.
  • Conducted regular assessments to identify areas for service improvement and innovation.
  • Established partnerships with local organizations to expand resource availability for residents.
  • Streamlined communication channels between residents, families, and staff for better support.
  • Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
  • Planned programs and leisure time activities in line with residents' interests and capabilities to foster comforting and positive residential environment.
  • Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
  • Assisted in the development of strategic plans outlining department goals, objectives, timelines, and resource allocations.
  • Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
  • Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
  • Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
  • Organized special events and outings for residents to enhance social engagement and promote a vibrant community atmosphere.

Resident Services Director/ Sales Director

Pilgrim Gardens Retirement Community
10.2002 - 12.2003
  • Led resident care initiatives, enhancing quality of life through personalized service plans.
  • Developed and implemented training programs for staff, improving service delivery and operational efficiency.
  • Collaborated with healthcare providers to coordinate resident health assessments and ensure compliance with regulations.
  • Oversaw daily operations, maintaining high standards of safety and sanitation within the facility.
  • Mentored team members in best practices for resident engagement and support, fostering a positive environment.
  • Analyzed resident feedback to identify trends and implement improvements in service offerings and amenities.
  • Managed budget allocations for resident services, optimizing resource utilization while enhancing program effectiveness.
  • Established partnerships with local organizations to expand community outreach and enhance resident activities and programs.
  • Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
  • Reduced staff turnover rates by providing comprehensive training, mentorship, and career development opportunities.
  • Monitored key performance metrics regularly for data-driven decision making and continuous improvements in service delivery.
  • Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
  • Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
  • Enhanced resident satisfaction by implementing innovative programs and activities tailored to their interests and needs.
  • Spearheaded quality improvement projects to optimize service delivery, resulting in increased overall resident satisfaction ratings.
  • Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
  • Boosted occupancy rates by leading marketing initiatives targeting new residents and maintaining strong relationships with referral sources.
  • Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Collaborated with residential team to maximize effective and efficient operations.

Recreation Therapy Team Leader for Dementia Unit

Cathedral Village Retirement Community
09.1991 - 09.2002
  • Led cross-functional teams to enhance operational efficiency and achieve project goals.
  • Developed training programs to mentor team members and improve skill sets.
  • Implemented process improvements that reduced workflow bottlenecks and increased productivity.
  • Coordinated resource allocation to ensure timely project completion and optimal team performance.
  • Fostered a collaborative work environment that encouraged innovation and knowledge sharing among staff.
  • Managed conflict resolution effectively to maintain team morale and focus on outcomes.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Education

Cardinal Dougherty High School
Philadelphia, PA

Skills

  • Office coordination
  • Scheduling appointments
  • File maintenance
  • Document control
  • Budget administration
  • System updating
  • Business correspondence writing
  • File organization
  • Office administration
  • Employee onboarding
  • Human resources support
  • Payroll processing
  • Document preparation
  • Editing and proofreading
  • File management
  • Document management
  • Policy implementation
  • Records management
  • Invoice preparation
  • Database management
  • Accounting
  • Expense tracking
  • Marketing assistance
  • Information technology support
  • Public relations support
  • Relationship development
  • Administrative support

Timeline

Assistant Administrator

Everstory Partners
11.2021 - Current

Outside Sales Manager

Senior Helpers of Greater Philadelphia
08.2019 - 03.2020

Independent Living Sales/ Assistant Director

The Philadelphia Protestant Home
08.2013 - 03.2019

Office Manager

Secure Real Estate Group
10.2010 - 08.2013

Resident Services Director

Harmony Place Assisted Living
01.2004 - 07.2007

Resident Services Director/ Sales Director

Pilgrim Gardens Retirement Community
10.2002 - 12.2003

Recreation Therapy Team Leader for Dementia Unit

Cathedral Village Retirement Community
09.1991 - 09.2002

Cardinal Dougherty High School

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Laura McMullin