Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Laura McRoberts

Laura McRoberts

IL

Summary

Self-motivated Virtual Assistant/Chaos Coordinator with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to clients. Meticulous and systematic assistant skilled in organizing, planning and managing daily administrative, e-commerce, marketing & tech needs.

Overview

14
14
years of professional experience

Work History

Tech Savvy Adminstrativie & Virtual Assistant

Lotus Solutions
03.2010 - Current
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones. Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Managed CRM input, exports and clean up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed business correspondence, transcription, and data entry.
  • Developed complex reports in Excel for cost reporting.
  • Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Managed daily invoices, reports and proposals.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Delivered optimal administrative, customer service and case management support. Handled up to 100 calls per day and over 200 digital inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Office Manager

Dr Francine Hoh
03.2018 - 09.2021
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved billing inquiries and disputes in timely fashion.
  • Verified insurance eligibility and coverage for patients.
  • Investigated insurance claims denials and appeals.
  • Developed and implemented customer service policies and procedures.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Associate of Applied Science - Marketing

Eastern Illinois University
Charleston, IL

Certification -

InfusionSoft
08.2014

Certification -

Google Analytics
11.2020

Skills

  • Customer Relationship Management (CRM)
  • Zoho, Salesforce, Hubspot & others CRM System Proficiency
  • Shopify & WooCommerce - e-commerce
  • Wordpress, SquareSpace, Wix & others - website management
  • KEAP (InfusionSoft), Active Campaign, Kartra & others
  • Kajabi & Teachable e-Learning
  • Office Administration
  • Administrative Support
  • Appointment Scheduling & Schedule Management
  • Social Media Updating
  • Customer Service
  • Bookkeeping
  • Data Entry
  • Medical Terminology Knowledge
  • Call Center Operations
  • Insurance Verifying
  • Bookkeeping Support
  • Shipping Procedures Understanding & Order Fulfillment
  • Technical Support

Timeline

Office Manager

Dr Francine Hoh
03.2018 - 09.2021

Tech Savvy Adminstrativie & Virtual Assistant

Lotus Solutions
03.2010 - Current

Associate of Applied Science - Marketing

Eastern Illinois University

Certification -

InfusionSoft

Certification -

Google Analytics
Laura McRoberts