Laura Mecca
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Director
At Home
04.2020 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Managed team of 30 cashiers, floor staff, and managers.
Store Manager
Sears Holding Corporation
11.2016 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Sears Holdings Company
06.2013 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached the team on effective upselling and cross-merchandising methods.
Education
William Paterson University of New Jersey
Wayne, NJSkills
- Team Leadership
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Project management
Timeline
Store Director
At Home
04.2020 - Current
Store Manager
Sears Holding Corporation
11.2016 - 01.2020
Assistant Store Manager
Sears Holdings Company
06.2013 - 01.2017
William Paterson University of New Jersey
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