Laura Mederos
Fort Lauderdale,United States
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive, focused and adept at assigning work and arranging schedules to optimize service coverage. Adaptable and driven with excellent leadership and critical thinking skills. Hands-on Retail Shift Lead bringing necessary service and leadership abilities to effectively oversee teams and achieve daily targets.Proven history of performing effectively in fast-paced environments while delivering exceptional customer service. Demonstrates good listening skills and excellent follow-through on task management and teamwork. Dynamic Help Desk with 2years of experience. Specializing in [Software] and implementation. History of reduce issues. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer service
Restaurant
Cuba
09.2020 - 07.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
Human Resource
Construction
CUBA
07.2016 - 07.2019
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained human resources records by processing applications and resumes.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Liaised with management to distribute training and promotional opportunity resources to employees.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Partnered with senior HR team to communicate company standards and policies.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Analyzed employment-related data and prepared reports.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Assisted in developing policies and procedures for the Human Resources Department.
- Participated in educational opportunities and read technical publications, updating job knowledge.
Education
Bachelor Industrial Engineers -
University Martha Abreu de las Villas in Cuba
07.2013
Some College (No Degree) - English-as-a-Second-Language Education
Broward College
Fort Lauderdale, FLSkills
- Microsoft word Expert
- Microsoft excel Experienced
- Computer Experienced
- Faster learning Expert
- Team work Expert
- Team leader Experienced
- Work fast environment
- Complaint Handling
- Customer Service
- Customer Relations
- Data Evaluation
- Microsoft Office
- Administrative and Office Support
- Work Prioritization
- Database Management
- Teamwork and Collaboration
- Problem Resolution
- Customer Data Confidentiality
Hobbies and Interests
- Travels
- Learning new things
- Grow like a profecional
Affiliations
I like in my time of study English, go to the beach, take a glass of wine with friends, travels and learning new things.
Certification
- Bachelor Engineers
Languages
Español
Professional
English
Elementary
Timeline
Costumer service
Restaurant
09.2020 - 07.2021
Human Resource
Construction
07.2016 - 07.2019
Bachelor Industrial Engineers -
University Martha Abreu de las Villas in Cuba
Some College (No Degree) - English-as-a-Second-Language Education
Broward College