Laura Medrano
Humble,TX
Summary
Maintained CPR certification for the period of 2024 to 2026 to ensure readiness in critical situations.
Achieved high customer satisfaction ratings through effective problem resolution. Increased sales conversion rates by implementing targeted support strategies. Enhanced team productivity by streamlining service processes and workflows.
Overview
2026
2026
years of professional experience
Work History
Optician
Berkeley Eye Center
2016 - Current
- Manage patient sales and appointment for contact lens service efficiently.
- Provide exceptional customer service to ensure positive patient experiences.
- Coordinate communication between medical staff and patients effectively.
- Handle billing inquiries and processed payments accurately.
- Verified insurance and coverages for multiple plans efficiently
- Educate myself in details of medical devices sold in optical;medically necessary contact lenses, frames and lenses.
- Attend meetings in greater Houston to educate in new technologies for sales of products sold in office.
- Travel and adapted to multiple offices for increase of sales and services in optical.
- Maintain products and mange inventory in multiple locations regionally on a quarterly basis.
Optician
Eye Trends
01.2012 - 09.2015
- Interpreted optical prescriptions written by optometrists or ophthalmologists;
- Gave advice to patients on lens type, frames and styling;
- Fitted contact lenses and gave advice on their care and use;
- Taken frame and facial measurements to ensure correct fit and positioning;
- Advised partially sighted patients on the use of low vision aids;
- Advised patients when adjustments or repairs to spectacles are needed;
- Selected managing and ordering a range of optical products;
- Ordered lenses from prescription houses;
- Checked lenses on delivery to ensure that they meet the required specifications; arranging and maintaining shop displays;
- Liaising with sales representatives from vision care product suppliers;
- Supervising and training trainee dispensing opticians.
Front Desk Receptionist/Optician
Atasca Eye Center
2006 - 2011
- Greeted patients, scheduled appointments and services with the doctor.
- Verified medical and vision insurances for patients .
- Managed frame and contact lens inventory .
- Posted insurance payments to patients and logged details for upper management .
- Eventually Learned details of medical devices and sold: medically necessary contact lenses, frames and lenses.
- Attended meetings in greater Houston to educate myself of new technologies for contacts and eyeglasses.
- Organized lab and office area for efficient daily productivity
Education
High School Diploma -
Parkview Baptist High School
Houston, TX04.2004
Skills
Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and feedback
Reviewed and confirmed insurance details to support efficient claims processing and minimize billing discrepancies
Diagnosed and resolved issues with eyewear, restoring quality and usability for clients
Assessed customer needs and provided tailored optical dispensing solutions for optimal vision correction
Accomplished efficiently the processing of insurance claims, resulting in improved cash flow for the organization Enhanced accuracy of billing records, leading to a reduction in claim rejections Implemented best practices in billing operations, contributing to overall financial performance
Timeline
Optician
Eye Trends
01.2012 - 09.2015
Optician
Berkeley Eye Center
2016 - Current
Front Desk Receptionist/Optician
Atasca Eye Center
2006 - 2011
High School Diploma -
Parkview Baptist High School