Laura Medrano
Adelanto,CA
Summary
Dedicated Federal Correctional Officer with the Department of Justice, skilled in crisis management and conflict resolution. Successfully implemented safety protocols, enhancing facility security and inmate rehabilitation. Known for building strong relationships with inmates and staff, fostering a cooperative environment while maintaining order and compliance. Proficient in de-escalation techniques and surveillance operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Federal Correctional Officer
Department of Justice
Victorville, CA
09.2016 - 03.2026
- Oversaw inmate activities to ensure safety and security within facility.
- Executed regular inspections of facilities and equipment to uphold safety compliance.
- Implemented institutional rules and regulations to maintain order and discipline among inmates.
- Facilitated crisis intervention by employing de-escalation techniques to resolve conflicts effectively.
- Recorded incidents and ensured accuracy of documentation for compliance and reporting.
- Facilitated collaboration among staff members to design customized rehabilitation programs for inmates.
- Facilitated training sessions for new officers on safety protocols, emergency procedures, and operational guidelines.
- Collaborated with mental health professionals to implement tailored support services for inmates.
- Ensured safety and security for staff and inmates through vigilant observation and strict enforcement of institutional policies.
- Mitigated violence within the facility by implementing conflict resolution techniques and fostering positive communication among inmates.
- Oversaw inmate work assignments to ensure facility orderliness and promote skill development.
- Facilitated administrative functions, including record-keeping and report writing, to enhance operational efficiency of correctional institution.
- Facilitated coordination of visitation schedules for family members of inmates while ensuring compliance with security protocols during visits.
- Delivered crisis intervention support during emergencies, effectively de-escalating tense situations and ensuring facility order.
- Engaged in continuous training sessions to deepen understanding of federal regulations governing correctional facilities.
- Facilitated collaboration among officers to enhance communication on inmate management strategies.
- Supervised inmate recreational activities, monitoring behavior and intervening to prevent altercations and rule violations.
- Established and enforced contraband control measures through systematic searches of cells, common areas, and inmate belongings.
- Executed regular inspections of living quarters to uphold cleanliness, safety, and regulatory compliance.
- Cultivated strong rapport with inmates through respectful communication, enhancing cooperation during daily tasks and activities.
- Executed prompt incident response within facility by adhering to established emergency procedures and collaborating with fellow officers during critical situations.
- Conducted vigilant observation of prisoner behavior to preemptively address potential issues or conflicts.
- Conducted thorough searches of inmate cells to identify and confiscate contraband and prohibited items.
- Monitored and supervised inmate activities during visits, meal times, recreation, phone calls, and showers.
- Supervised inmate transport to and from cells, court, hospitals, and medical appointments.
- Executed routine and emergency head count procedures to ensure personnel safety.
- Managed preparation, processing, and maintenance of forms, reports, logs, records, and activity journals.
- Monitored inmate movements through head counts, visitor logs, and scheduled activities.
- Monitored individual and group behaviors of residents to identify patterns and needs.
- Conducted inmate interviews to gather critical information and evaluate individual needs.
- Managed emergency response protocols and de-escalated hostile confrontations effectively.
- Implemented rules and regulations to ensure order and safety among inmates.
- Compiled detailed reports to document incidents and violations.
- Executed regular rounds at designated intervals to ensure safety and security.
- Executed comprehensive security checks of inmates and living areas to ensure safety protocols.
- Oversaw inmate activities during meal times, recreational periods, and various events.
- Recorded inmate behavior and activities in detailed logbooks.
- Facilitated intake and release processes for inmates, ensuring compliance with regulations.
- Facilitated inmate support and guidance on daily activities.
- Conducted thorough investigations and addressed incidents of inmate misconduct.
- Cultivated positive working relationships while enforcing boundaries with resident offenders.
- Cultivated strong relationships with staff and residents to enhance institutional safety and security.
- Conducted inmate interviews to gather critical information and evidence.
- Addressed inquiries from inmates and public members to ensure effective communication.
- Managed receipt and inspection of mail, property, and funds for designated inmates.
- Collaborated with law enforcement personnel to facilitate information exchange.
- Conducted drug testing procedures for inmate populations.
Security Clerk
The Geo Group
Adelanto, CA
08.2011 - 09.2016
- Monitored facility access to ensure safety and compliance with security protocols.
- Conducted regular inspections of premises to identify potential security risks.
- Documented incidents and prepared reports for management review.
- Assisted in training new staff on security procedures and emergency response protocols.
- Collaborated with law enforcement during investigations and emergency situations.
- Developed and maintained effective communication channels with team members for timely updates on security matters.
- Assisted in the planning and execution of special events, coordinating necessary security measures for smooth operations without compromising safety standards.
- Played a crucial role in maintaining a safe workplace by promptly reporting any suspicious activities or behavior to relevant authorities.
- Maintained a secure environment for sensitive information by implementing strict protocols for document handling and storage.
- Developed strong working relationships with fellow staff members, fostering a collaborative approach towards maintaining a secure environment.
- Ensured compliance with company policies by conducting regular audits of employee adherence to established security protocols.
- Provided exceptional customer service when interacting with visitors, creating a positive experience while maintaining strict security standards.
- Boosted efficiency of routine tasks such as badge issuance and key distribution through diligent organization and record-keeping practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Law Library Clerk
The Geo Group
Adelanto, CA
08.2011 - 09.2016
- Organized and maintained legal research materials for efficient access by library patrons.
- Trained new staff on library systems and operational procedures to enhance team efficiency.
- Developed and implemented improved filing systems that streamlined document retrieval processes.
- Collaborated with legal staff to identify resource needs, enhancing support for ongoing cases.
- Led initiatives to digitize archival materials, improving accessibility for remote users.
- Evaluated library resources regularly to recommend acquisitions aligned with evolving legal practices.
- Created a welcoming environment within the law library, fostering productive study habits among users and encouraging frequent visits.
- Implemented effective inventory management practices, ensuring accurate tracking of all library assets.
- Analyzed usage patterns to determine resource allocation priorities, optimizing the selection of materials in high demand areas.
- Conducted periodic weeding exercises to remove outdated or irrelevant materials from the law library collection effectively.
- Enhanced user experience by creating a comprehensive cataloguing system for the law library resources.
- Updated reference materials regularly, ensuring access to current information on legislation changes or court decisions that impact legal practice areas.
- Improved legal research efficiency by maintaining an organized and up-to-date law library collection.
- Provided exceptional customer service to patrons, addressing inquiries promptly and accurately.
- Streamlined research processes, providing guidance on using electronic databases and online legal resources.
- Spearheaded initiatives aimed at digitizing key sections of the print collection for easier access by remote users via online portals or databases platforms.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Monitored library environments to maintain safe, hazard-free settings.
- Assisted patrons with printing and copying according to personalized requirements.
- Set up computer and digital device access, providing assistance with use and operation.
- Created welcoming and comfortable space by keeping library clean and organized.
- Utilized computer databases to locate library materials.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Provided basic computer assistance to help patrons access needed resources.
- Managed library materials for accurate record-keeping.
- Offered basic reference assistance to support information needs.
- Kept detailed records of lending transactions and library users.
Education
High School Diploma -
California Charter Academy
Adelanto, CASkills
- Patience and empathy
- Inmate supervision
- Integrity and honesty
- Security procedures
- De-escalation techniques
- Stress tolerance
- Policy enforcement
- Crisis management
- Cultural sensitivity
- Firearms proficiency
- Restraint techniques
- Correctional facility procedures
- Safety and security enforcement
- Conflict resolution skills
- Mental health awareness
- Observation
- CCTV monitoring
- Trained in defensive tactics
- Inmate monitoring
- Relationship building and management
- Contraband seizure
- Self-defense tactics
- Self-defense techniques
- File and record maintenance
- Surveillance
- Search and seizure procedures
- First aid training
- Firearm operations trained
- Safety
- Emergency management
- Facility security
- Staff management
- Weapons training
- Suicide prevention
- Mentorship
- Central and pod control
- Crime prevention
- Emergency response
- Evidence preservation
- Perimeter control
- Type equipment maintenance
- Incident prevention
- Belongings inspection
- First aid and CPR certified
- Inmate rights
- Patrol procedures
- Radio communication
- Visitation oversight
- Work detail oversight
- Non-violent intervention
- Contraband detection
- Contraband inspections
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Safety and security
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Certification
CPR and First Aid. Weapons certification.
Languages
Spanish
Native or Bilingual
Timeline
Federal Correctional Officer
Department of Justice
09.2016 - 03.2026
Security Clerk
The Geo Group
08.2011 - 09.2016
Law Library Clerk
The Geo Group
08.2011 - 09.2016
High School Diploma -
California Charter Academy