Laura Mendez
BROWNS MILLS,NJ
Summary
Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Flooring Sales Specialist
Lowe's
Manchester, NJ
03.2022 - 02.2024
- Prepared merchandise for purchase.
- Placed special orders or called other stores to find desired items
- Organized store by returning merchandise to proper areas and restocked displays.
- Described merchandise and explained use, operation and care.
- Developed sales strategies to increase store revenues and profitability.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Offered information about pricing, payment and delivery options.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Ticketed, arranged and displayed merchandise to promote sales.
- Updated customer database regularly with contact information of new prospects.
- Stayed up to date on latest styles, trends and available flooring brands.
- Computed purchases and received and processed cash or credit payment.
- Coordinated delivery of flooring materials with suppliers and installers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked with cross-functional teams to achieve goals.
- Answered 50+ calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
Shipping and Receiving Associate
Community Surgical Supply
Toms River, NJ
11.2017 - 12.2021
- Used UPS World ship, and ERP shipping software
- Shipped high volume of orders daily; followed all procedures
- Affixes labels and shipping information on packaging and onto
- Education shipping documentation
- Maintain a clean, orderly work environment at my space, on docks and warehouse areas
- Assist in inventory
- Develop the mailing labels and shipping documents
- Make sure that orders are filled appropriately
- Coordinate early drop off times and late pick up times with FedEx in order to fully optimize production time
- Verify shipments by checking shipping documents in accordance with standard operating procedures or detail instructions.
Team Lead
Sams Club
Freehold, Nj
02.2013 - 11.2017
- Merchandised departments to maximize sales
- Managed food safety audits and Ecolab audit follow up reviews
- Authorized manager discretion markdowns
- Managed all dairy/frozen and grocery merchandising
- Supervised, oversaw and coached associates in the performance of their duties
- Hired, trained, and evaluated personnel and let workers go when appropriate
- Assigned employees to specific duties
- Enforced safety, health, and security rules
- Planed and prepared employee work schedules while keeping records
- Listened to and resolved customer complaints regarding services, products, or personneI
Education
High School Diploma - Basic
Freehold township high school
Freehold, Nj06.2009
Skills
- Bilingual
- Teamwork Skills
- Communication
- Collaboration
- Adaptability
- Customer Service
- Decision Making
- Management
- Administrative skills
- Product Knowledge
- Data Entry
- Basic math
- Payment Handling
- Flooring Knowledge
- Computer Literacy
- Mathematical Calculations
- Retail Merchandising
- Inventory Management
- Order Management
- Computer Proficiency and Microsoft Office
- Sales Records Management
- Reliable and Responsible
- Product and Service sales
- Quick Learner
- Detail oriented
Languages
Spanish
Native or Bilingual
Timeline
Flooring Sales Specialist
Lowe's
03.2022 - 02.2024
Shipping and Receiving Associate
Community Surgical Supply
11.2017 - 12.2021
Team Lead
Sams Club
02.2013 - 11.2017
High School Diploma - Basic
Freehold township high school