Laura Mendoza
Houston,TX
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
Party City
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Redeemed coupons to discount purchases.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Server
Aramark
12.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
APG&E
06.2012 - 08.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Amigo Energy
09.2013 - 12.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
Image Review Clerk
Harris County Courthouse
10.2012 - 12.2012
- Regularly surpassed performance metrics while maintaining a high level of accuracy in image assessments.
- Improved database accuracy by identifying and correcting discrepancies in image metadata and file information.
- Optimized storage space utilization by properly archiving reviewed images based on specific criteria.
Education
High School Diploma -
Stephen F. Austin High School
1700 Dumble St Houston Tx 7702306.2012
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Customer inquiries
- Reliable and Responsible
- Honest and Dependable
- Cleaning and sanitizing
- Team Collaboration
- Team Leadership
- Employee Training
- Inventory Stocking
Languages
Spanish
Elementary
Timeline
Server
Aramark
12.2013 - Current
Customer Service Representative
Amigo Energy
09.2013 - 12.2013
Image Review Clerk
Harris County Courthouse
10.2012 - 12.2012
Customer Service Representative
APG&E
06.2012 - 08.2012
Customer Service Cashier
Party City
High School Diploma -
Stephen F. Austin High School