Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Mendoza

Houston,TX

Overview

2025
2025
years of professional experience

Work History

Customer Service Cashier

Party City
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Redeemed coupons to discount purchases.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Server

Aramark
12.2013 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Service Representative

APG&E
06.2012 - 08.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Service Representative

Amigo Energy
09.2013 - 12.2013
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered prompt service to prioritize customer needs.

Image Review Clerk

Harris County Courthouse
10.2012 - 12.2012
  • Regularly surpassed performance metrics while maintaining a high level of accuracy in image assessments.
  • Improved database accuracy by identifying and correcting discrepancies in image metadata and file information.
  • Optimized storage space utilization by properly archiving reviewed images based on specific criteria.

Education

High School Diploma -

Stephen F. Austin High School
1700 Dumble St Houston Tx 77023
06.2012

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Customer inquiries
  • Reliable and Responsible
  • Honest and Dependable
  • Cleaning and sanitizing
  • Team Collaboration
  • Team Leadership
  • Employee Training
  • Inventory Stocking

Languages

Spanish
Elementary

Timeline

Server

Aramark
12.2013 - Current

Customer Service Representative

Amigo Energy
09.2013 - 12.2013

Image Review Clerk

Harris County Courthouse
10.2012 - 12.2012

Customer Service Representative

APG&E
06.2012 - 08.2012

Customer Service Cashier

Party City

High School Diploma -

Stephen F. Austin High School

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Laura Mendoza