LAURA MERCER

• Recruit daily to find new team members that will support different staffing needs throughout the district.
• Increase profits by driving key product indicators including conversion and sales per hour.
• Manage store employees successfully in fast-paced environment through communication and positive feedback.
• Expert in hiring, training and mentoring new staff members.
• Improved customer satisfaction bu utilizing our training programs in lace up, sneaker U, and FTC.
• Mentor new hires during their onboarding process, ensuring they felt confident in their roles from day one.
• Foster a positive work environment by cultivating strong relationships between team members. Recognition of individual performances are sent out weekly in our communication chat.
• Able to adjust to current sales trends by reviewing BI product report. This allows us to place the correct product in hight traffic areas weekly.

• Boosted employee morale across several states by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events. (Boys and Girls Club, CO. Food Banks in IL)
• Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
• Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.

I began my Foot Locker career in Ohio in May of 1997. After managing 3 stores there, I was promoted to MT in Chicago, IL in 2004. From 2004-2016 I managed 2 of the largest volume stores in the Chicago Market (Woodfield and North Riverside).

In 2014 I was promoted to DMIT. From October-December of 2015, I was fortunate enough to act as the temporary DM in Chicago with a temporary corporate "shift".

In January of 2016, I was promoted to my first District: Colorado/Utah Foot Locker/Kids Foot Locker/Lady Foot Locker.

**Responsibilities included those listed above in the current store manager position.