Laura Mercure
Winooski
Summary
Dynamic manager with proven expertise in contract negotiation and risk management at the Regular Veterans Association. Adept at enhancing team performance through targeted training and coaching, fostering a culture of excellence. Recognized for delivering exceptional customer service while driving operational efficiency and achieving cost reductions.
Overview
7
7
years of professional experience
Work History
Manager
Regular veterans association
Winooski
06.2020 - Current
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed risk by developing and implementing effective risk management strategies.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored staff performance and addressed issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Licensed Nurses Assistant
UVMMC Central Vermont Medical Center
Burlington
09.2018 - Current
- Reported changes in patient conditions to the supervising nurse.
- Helped maintain a comfortable atmosphere by interacting positively with all individuals encountered during shift hours.
- Answered patient call signals and signal lights to determine patients' needs.
- Followed physician orders accurately according to established protocols.
- Ensured compliance with safety regulations while providing care to patients.
- Assisted with personal hygiene needs of patients including bathing, dressing and grooming.
- Demonstrated excellent customer service skills towards all visitors, guests and staff members.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed daily vital signs such as blood pressure, temperature and pulse rate for patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Licensed Nurses Assistant
Cathedral Square
Burlington
05.2020 - 03.2024
- Reported changes in patient conditions to the supervising nurse.
- Answered patient call signals and signal lights to determine patients' needs.
- Followed physician orders accurately according to established protocols.
Education
High School Diploma -
Bhs
Burlington Vt06-1988
Skills
- Contract negotiation
- Risk management
- Employee training
- Performance evaluation
- Team leadership
- Customer service
- Problem solving
Timeline
Manager
Regular veterans association
06.2020 - Current
Licensed Nurses Assistant
Cathedral Square
05.2020 - 03.2024
Licensed Nurses Assistant
UVMMC Central Vermont Medical Center
09.2018 - Current
High School Diploma -
Bhs