Laura Merenda
Richmond Hill,NY
Summary
Proven leader with extensive experience at Restaurant Associates A Division of Compass Group, adept in workplace safety and fostering team collaboration. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating exceptional problem-solving and effective communication skills. Achieved significant improvements in employee performance and customer service quality, embodying reliability and adaptability in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Food Floor Lead
Restaurant Associates A Division of Compass Group
05.2023 - Current
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
Food Runner
Restaurant Associates A Division of Compass Group
11.2016 - 05.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Meal Recovery During the Pandemic, Food Delivery
Russo's On The Bay
04.2020 - 06.2022
- Utilized strong problem-solving skills to address any unexpected challenges or obstacles encountered during deliveries.
- Verified order accuracy before dispatch, reducing instances of customer complaints.
- Communicated effectively with restaurant staff to ensure accurate order fulfillment and timely pickups.
- Adhered to strict food safety guidelines, minimizing the risk of contamination or spoilage during transport.
- Implemented GPS technology for streamlined route planning and improved delivery efficiency.
- Enhanced customer satisfaction by delivering meals promptly and accurately.
- Respected customers'' needs for contactless delivery options during the pandemic period.
- Maintained a clean and organized vehicle, ensuring safe food transportation.
- Provided exceptional customer service by addressing inquiries or concerns promptly and professionally.
Education
Bachelor Of Commerce -
Normal Gral San Martin
San Juan, Argentina11.1992
Skills
- Workplace Safety
- Store operations
- Employee Training
- Staff Scheduling
- Friendly and Helpful
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Reliability
- Team Cooperation
- Customer Assistance
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Positive Customer Engagement
Languages
Spanish
Professional Working
English
Intermediate (B1)
Timeline
Food Floor Lead
Restaurant Associates A Division of Compass Group
05.2023 - Current
Meal Recovery During the Pandemic, Food Delivery
Russo's On The Bay
04.2020 - 06.2022
Food Runner
Restaurant Associates A Division of Compass Group
11.2016 - 05.2023
Bachelor Of Commerce -
Normal Gral San Martin
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