LAURA MEYER
Durant,OK
Summary
Dynamic leader with a proven track record at Welk Resort Group, excelling in roles that demand exceptional customer service and team management. Leveraged Microsoft Office expertise and a positive, service-oriented attitude to surpass sales goals and enhance operational efficiency. Skilled in fostering client relationships and resolving issues, ensuring a premium guest experience.
Overview
20
20
years of professional experience
Work History
Player's Club Representative
Choctaw Casino & Resort
Durant, OK
10.2021 - Current
- Investigated and resolved customer inquiries and challenges quickly
- Delivered exceptional customer service to every guest by leveraging extensive knowledge of promotions/benefits of rewards club, and by creating a welcoming and positive experience
- Created and maintained guest profiles.
Sales Agent
Welk Resort Group
Escondido, CA
06.2019 - 10.2021
- Developed strong relationships with clients through building rapport and providing excellent customer service.
- Conducted 180-minute sales presentations to a range of prospective clients.
- Met or exceeded monthly sales goals.
- Negotiated prices, terms of sales and service agreements
Sales Operations Manager
Welk Resort Group
Truckee, CA
04.2014 - 06.2019
- Opened and managed Welk Resorts newest resort sales preview center.
- Recruited, trained, and directed associates.
- Developed and implemented alignment-operating procedures to maintain a smooth operation
- Motivate team members by offering constructive feedback during regular one-on-one sessions that foster personal growth
- Maximized sales and marketing departments profitability by maintaining a strict budget without compromising guests' experience
- Accounting, payroll, and maintained vendor contracts
Front Desk Supervisor
Welk Resort Group
Escondido, CA
06.2005 - 06.2012
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations at the preview center front desk including check-ins and checkouts, reservations.
Education
Certification - Tourism And Hospitality Management
Kiamichi Tech
Durant, OkSkills
- Microsoft Office
- Courteous, with a strong service mindset
- Issue and complaint resolution
- Excellent attention to detail
- Upbeat and positive personality
- Teamwork skills
Timeline
Player's Club Representative
Choctaw Casino & Resort
10.2021 - Current
Sales Agent
Welk Resort Group
06.2019 - 10.2021
Sales Operations Manager
Welk Resort Group
04.2014 - 06.2019
Front Desk Supervisor
Welk Resort Group
06.2005 - 06.2012
Certification - Tourism And Hospitality Management
Kiamichi Tech
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