Laura Michael
Owensboro,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Agent Administrator
L. Steve Castlen, REALTORS®
08.2020 - Current
- Streamlined office processes for increased efficiency and productivity.
- Supported agents with various administrative tasks, allowing them to focus on meeting client needs.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Ensured compliance with real estate laws and regulations through meticulous record-keeping practices and staying up-to-date on industry changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through efficient filing systems, database management, and document preparation.
Administrative Assistant
Century 21 Partners
08.2017 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Church Office Manager
First Presbyterian Church
07.2016 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
- Maintained computer and physical filing systems.
- Created and updated membership rosters, church documents, and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database, and building schedule.
- Published, printed, and mailed informative, prayerful newsletters to church members and the leadership team.
- Directed administrative and secretarial support for church pastors, program directors, and volunteers.
- Served as liaison between pastor, ministry leaders, volunteers, and parishioners to foster open communication channels within church community.
- Maintained confidentiality of sensitive personal information related to congregants' donations or requests for assistance.
- Provided exceptional administrative support to pastoral staff, including scheduling appointments, making travel arrangements, and preparing meeting materials.
Education
Bachelor of Arts - Philosophy
Valdosta State University
Valdosta, GA05.1989
Skills
- Time management expertise
- Exceptional organization
- Document Management
- Data analysis proficiency
- Technical aptitude
- Problem-solving skills
- Critical Thinking
- Quickbooks
Timeline
Agent Administrator
L. Steve Castlen, REALTORS®
08.2020 - Current
Administrative Assistant
Century 21 Partners
08.2017 - 08.2020
Church Office Manager
First Presbyterian Church
07.2016 - 07.2017
Bachelor of Arts - Philosophy
Valdosta State University
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