Laura Michel
Colton,CA
Summary
Realtor with over 10 years of combined experience in sales, customer service, and administrative roles, demonstrating a proven track record of exceeding sales quotas and enhancing customer satisfaction. Skilled in data entry, document preparation, and administrative processes, with a strong ability to engage customers and cultivate long-term relationships. Adept at leveraging customer communication and office management skills to efficiently support sales teams and drive successful transactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Agent/Consultant
Management One
Riverside, CA
04.2024 - Current
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Host
Smart Staffing Solutions
Corona, CA
03.2023 - 03.2024
- Last assignment at D.R Horton Bayberry Pointe and Rock Rose communities in Jurupa Valley since the Grand Opening
- Mentored by Sales Consultants at The Arboretum; on 8 month assignment for Lennar in Fontana The Arboretum
- Have also previously assisted at Frontier Homes, Tripointe Homes, KB Homes, and Beazer
- Greet potential buyers, provide information, and answer questions regarding community
- Cultivate rapport with potential buyers and assist with their home-buying needs
- Assist on-site sales team with their day-to-day tasks, such as citing and Salesforce
- Hand out brochures, secure contact information for follow-up, etc
Licensed Real Estate Assistant
Legacy Real Estate
Rancho Cucamonga, CA
08.2019 - 03.2023
- Enabled the Lead Agent to close $3.2 million in home sales by communicating with clients, preparing documentation, handling correspondence, and processing information accurately
- Delivered exceptional customer service to a client load of up to 20+ by gathering information and conducting research on potential homes and local communities to better answer buyer questions
- Demonstrated poise, professionalism, and strong interpersonal skills by following up with 10+ inquiries daily and tracking documents using a CRM system
- Brought 12+ real estate transactions successfully to closing by completing all reports, paperwork, and documentation in a timely manner while maintaining a high degree of confidentiality
- Assist in organizing and coordinating open house events, including preparing marketing materials, managing sign-in sheets, and following up with potential leads afterwards to drive property interest and potential sales
- Assist in managing social media presence and online marketing efforts to attract potential buyers and sellers, increasing visibility and engagement for Legacy Real Estate
- Develop and maintain strong relationships with local vendors, contractors, and service providers to ensure timely and cost- effective property maintenance and management for Legacy Real Estate
Customer Service Representative
Check Center
Santa Rosa, CA
01.2018 - 07.2019
- Enhanced customer service by processing billing and transactions accurately and efficiently in a fast-paced, dynamic environment, achieving a 100% customer satisfaction rating
- Promoted a positive customer experience while serving as the first point-of-contact for 10+ phone calls daily, ensuring exceptional communications in alignment with company standards
- Performed efficient and accurate banking transactions by maintaining a strong attention to detail, containing discrepancies to a minimum and ensuring fulfillment of banking standards
- Worked as a team player to increase account openings and sales by using active listening skills to identify client needs and match them with the appropriate product or service
- Drive customer engagement and loyalty by proactively identifying opportunities to upsell products or services that meet the individual needs of each customer, resulting in increased revenue and customer satisfaction for Check Center
Future Officer Program
Sonoma State Student Government
Rohnert Park, CA
04.2014 - 05.2017
- Recruited and trained 10+ future student leaders while collaborating and communicating with colleagues to carry out established program objectives
- Increased program applications by 75% by developing engaging communications and outreach to capture interest from a 9,250-member student body
- Positioned students for growth and success by delivering a 40-hour training course
- Collaborate with external organizations to create networking opportunities for program participants, enhancing their professional development and career prospects within the student government and beyond
Education
Biochemistry Studies -
Sonoma State University
Rohnert Park, CA05.2024
Skills
- Administrative Processes
- Property Management
- Leasing and sales
- Office Management
- Client Experience Enhancement
- Application processing
- Real estate knowledge
- Building rapport
Certification
Real Estate License DRE #02105234
Languages
Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Leasing Agent/Consultant
Management One
04.2024 - Current
Host
Smart Staffing Solutions
03.2023 - 03.2024
Licensed Real Estate Assistant
Legacy Real Estate
08.2019 - 03.2023
Customer Service Representative
Check Center
01.2018 - 07.2019
Future Officer Program
Sonoma State Student Government
04.2014 - 05.2017
Biochemistry Studies -
Sonoma State University
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