Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Millage

Muscatine,IA

Summary

Goal-oriented collection coordinator with 20 plus years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in human resources and finance.

Overview

20
20
years of professional experience

Work History

Provider Contract & Financial Services Analyst

Genesis Healthcare System
Davenport, IA
12.2022 - Current
  • Prepare salary projections, reconciliations monthly, quarterly, and annually, ending guarantee, terminating, or as requested.
  • Consult with physicians and providers on salary draw adjustments based on projections and reconciliations. Request the distribution of compensation as it applies. Complete the status change to adjust the draw as needed.
  • Prepare reconciliation for monthly hospitalist payouts, quarterly wound payouts, and field questions.
  • Assist with the preparation of the annual outlier review for presentation to the Genesis Board in June of each year.
  • Education loan distribution for new physicians based on contract terms and annual verification of employment for special programs, as needed.
  • Request compensation payouts through payroll, biweekly. Send payroll notification. Track all activity, including individual summaries, to ensure compensation is held to annual maximums.
  • Monitor and/or request compensation for payroll additions to ensure in line with provider employment agreements.
  • Audit the payroll report biweekly, prior to the payroll close.
  • Prepare monthly accruals for physician/provider compensation in line with the closing calendar, including primary care, specialties, midlevel, excess call, and other miscellaneous items as needed.
  • Prepare monthly payroll reports for monthly accruals, and monthly reconciliations.
  • Facilitate contract extensions and negotiations for newly hired employed providers, as well as for contract renewals, addendums, amendments, and replacements for employed providers.
  • Facilitate the contracting process from request to full execution.
  • Verify contract terms and request a contract ensuring standards across all contracts.
  • Extend the agreement to the physician or provider, and ensure the terms of the contract are clearly understood by the physician or provider to acquire their approval for signature.
  • Complete status changes for physicians, NPs, PAs, and other credentialed, employed providers according to contract terms and adjustments to rate, PTO, FTE, location, and cost center.
  • Report the termination date monthly for status term changes to the executive lead for processing.
  • Maintain contract and compensation data to ensure standards in terms of compensation, and answer follow-up questions.
  • Onboarding meetings with providers 60 days post-start to review the contract, compensation, and answer any follow-up questions.
  • Field ongoing questions, concerns, and errors from physicians/providers regarding contracts and compensation.

Fine Collection Coordinator

Muscatine County Attorney
Muscatine, IA
08.2014 - 12.2022
  • Educated customers on actions and strategies for debt repayment.
  • Contacted debtors through email, telephone and mail contact to begin collections process.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Reviewed accounts to determine payment plan compliance.
  • Handled inbound phone calls and answered customer inquiries.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Verified, documented and updated customer account information.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Updated accounts and credit reports to reflect recent changes.

Branch Manger

First National Bank, FNB
Muscatine, IA
11.2005 - 08.2014
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked with past-due customers by developing plan for resolution.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Planned work schedules to maintain adequate staffing levels.
  • Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Assistant Branch Manager

First National Bank, FNB
Muscatine, IA
11.2004 - 11.2005
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Supervised 6-8 branch team members and provided management with suggestions regarding performance assessments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed strategy to achieve target sales goals.
  • Maximized sales potential by training new members in improved sales strategies.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Planned work schedules to maintain adequate staffing levels.
  • Supported outside sales force in servicing and obtaining new business.

Education

High School Diploma -

Macon R-1 High School
Macon, Mo
05.1997

Skills

  • Data entry
  • Organizational skills
  • Reliable & trustworthy
  • Multitasking
  • Hiring and retention
  • Understanding of HR policies
  • Critical thinking
  • Planning and coordination
  • Client relationship management
  • Employee training
  • Financial administration
  • Financial budgeting
  • Departmental oversight
  • Customer satisfaction
  • Accounts payable and receivable

Timeline

Provider Contract & Financial Services Analyst

Genesis Healthcare System
12.2022 - Current

Fine Collection Coordinator

Muscatine County Attorney
08.2014 - 12.2022

Branch Manger

First National Bank, FNB
11.2005 - 08.2014

Assistant Branch Manager

First National Bank, FNB
11.2004 - 11.2005

High School Diploma -

Macon R-1 High School

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Laura Millage