Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern
Laura Miller

Laura Miller

Sales
Franklin,NC

Summary

Results-driven. Progressive background in fast paced and intrinsic environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Tech-savvy with proven track record of curating relevant web content for client accounts. Practiced in monitoring competitor activity, conceptualizing marketing campaigns and designing editorial content. Recognized for creating exciting promotions, contests and content to drive engagement.

Talented with progressive PR background and great understanding of controlling public narratives. Decisive and confident with great verbal and written communication skills honed in stressful environments. Delivers remarkable results at redirecting narratives.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced in sales with over 2 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training. Motivated to learn, grow and excel in sales.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.

Reliable employee seeking sales position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Social Media Manager

Untouched Agency
Miami Beach, FL
01.2019 - Current
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Managed team to generate original content and moderate online community members.
  • Coached employees company-wide on content creation best practices.
  • Worked with department personnel to deliver brand consistency in social media messages.
  • Drove cross-functional collaboration with focus on quality service delivery.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
  • Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Communicated with followers to promptly respond to queries and monitor reviews.
  • Designed and implemented social media strategies to align with business goals.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Increased customer engagement through social media.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Engaged relevant influencers to build brand awareness.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Suggested and implemented new features to develop brand awareness.

Bottle Service Waitress

TOOTSIES
Miami, FL
01.2019 - 01.2022
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Processed orders and facilitated customer payments using POS system.
  • Answered customers' questions, recommended items and recorded order information.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associates In Arts - Business Management

Southwestern Community College
Sylva, NC
08.2022 - Current

Skills

Business Development

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Accomplishments

Currently finishing my real estate course and continuing my education for my bachelors in business at southwestern college.

Timeline

Associates In Arts - Business Management

Southwestern Community College
08.2022 - Current

Social Media Manager

Untouched Agency
01.2019 - Current

Bottle Service Waitress

TOOTSIES
01.2019 - 01.2022

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