Summary
Overview
Work History
Education
Skills
Timeline
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Laura Miller

Little Rock,AK

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

31
31
years of professional experience

Work History

Property Manager

S&R Inestments
07.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Administered operations to handle needs of more than [Number] tenants across 208 property units.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

District Manager

Dunkin Donuts
11.2013 - 05.2020
  • Supervised six locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.

Property Manager

Encore North Apartments
03.2009 - 02.2013
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.

General Manager

O'Charley's
02.1993 - 04.2009
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Associate of Science - Business

Southern Illinois University Carbondale
Carbondale, IL
05.1985

Skills

  • Operating Cost Tracking
  • Bid Proposals
  • Mortgages and Loans
  • QuickBooks and Sage 50
  • Maintenance and Supply Requests
  • Affordable Housing Programs Knowledge
  • Manage Rentals

Timeline

Property Manager

S&R Inestments
07.2020 - Current

District Manager

Dunkin Donuts
11.2013 - 05.2020

Property Manager

Encore North Apartments
03.2009 - 02.2013

General Manager

O'Charley's
02.1993 - 04.2009

Associate of Science - Business

Southern Illinois University Carbondale

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Laura Miller