Laura Miller
Chandler,AZ
Summary
Pursuing a permanent career in a human resources or talent acquisition position where I can utilize my current abilities to contribute to the long-term growth and positive reputation of a successful company. Seeking opportunities for the acquisition of new skill sets and knowledge which will lead to professional advancement and personal growth.
Self-motivated and detail oriented individual with excellent interpersonal skills. Focused on problem-solving, customer service, managing and manipulating schedules to maximize productivity and creating positive change within corporate and personal environments.
Overview
19
19
years of professional experience
Work History
Associate Talent Acquisition Business Partner
Northrop Grumman
Chandler, AZ
03.2022 - Current
- Reviewed job requisitions, identified necessary changes and updated/posted accordingly.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Facilitated resolution of conflicts between Manager and Sourcing Teams through mediation.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Organized recruitment events such as online hiring events for our Aurora Facility. Worked with Sourcing Lead to plan, source candidates, facilitate hiring manager involvement, schedule interviews, move candidates through the screening clearance process and support offer negotiations, through to onboarding.
- Provided guidance to new hiring managers on actions taken in Workday for the screening, interview and offer process.
- Built relationships with internal and external candidates and stakeholders, to optimize business and employee experience.
- Single handedly managed Colorado internal promotion process.
- Assisted in the surge of redeployment efforts to place more than 300 employees losing coverage.
- Successfully covered for two TABP's and their high volume statement of work during their maternity leave, while managing a full workload.
- Thrived as a full lifecycle recruiter for the Aurora SE and SW Engineering organization.
- Awarded with Most Hires for the PGS Division, promotions included.
Human Resources 3
Northrop Grumman
Chandler, AZ
04.2020 - 03.2022
- Partnered with Talent Acquisition Team and 35+ Hiring managers to schedule candidate interviews and secure talent for the Payload and Ground Systems Space Sector Division
- Ensured responsiveness and courtesy in dealing with Colleagues, Hiring managers, Candidates and Recruiters
- Built relationships to maximize productivity flow
- Provided support for scheduling & daily job tasks
- Saught out positive ways to contribute to the team
- Organized own work and completed independently
- Ensured success in planning, organizing and scheduling interviews
- Served as the candidate's point of contact for questions and concerns throughout the interview process up to onboarding or disposition
- Developed and used tracking systems/processes for monitoring/tracking work progress
- Shared essential information with others and facilitates the open exchange of data, recommendations and solutions
- Ensured completion of a majority of requests for interviews within 48-72 hours in the Interview Scheduling Tool and Workday
- Lead the adoption and implementation of Workday software, creating a central knowledge base of documents and guidelines for my team
- Trained incoming RA's virtually to become outstanding performers.
Front Office Administration
Provinces Dental
Chandler, AZ
12.2019 - 04.2020
- Scheduled patient visits for emergencies and routine cleanings and dental treatment
- Provided knowledge of insurance policies and existing/future treatment plans
- Ordered and distributed office supplies, supervising personnel's usage to maintain fixed office budget
- Kept the reception area clean and organized to offer positive first impression to every visitor
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Met incoming patients with professional approach and provided friendly & knowledgeable assistance
- Responded to telephone inquiries from patients and delivered information to inform and educate callers in a timely fashion.
Franchise Support and Operations
Fun Brands/True North
Scottsdale, AZ
04.2017 - 12.2019
- Raised productivity by working closely with cross-functional team members
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Actualized strategies to continuously improve customer service, company and brand visibility
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Introduced customers to new offerings and updated accounts
- Answered customers' questions and addressed problems and complaints in person and via phone
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Organized and lead Franchise owners through the process of opening their new location, running day to day operations, hiring employees and creating successful business practices.
- Was part of a small and inclusive team that hosted franchise corporate experiences, including scheduling and securing vendors and distributors, while preparing for engaging activities during three day events. Planned and awarded those franchise owners in the process, through onstage performances.
In-home daycare
Self
Chandler, AZ
02.2014 - 04.2017
- Updated detailed records for each child with information such as daily observations, meals served and medications administered
- Discussed new developments, misbehavior and concerns with parents or guardians
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Kept children safe and secure at all times
- Implemented and oversaw activities centered on promoting learning and imaginative play.
Customer Service Manager, Management Trainee
Boston's Sports Bar
Rancho Cucamonga, CA
01.2005 - 12.2006
- Customer service manager at a high-traffic sports bar with multiple corporate locations
- Provided high quality, personalized service to all guests
- Managed human resource functions for 30+ employees including hiring, termination, training, and scheduling using Excel database
- Created responsive and positive opportunities for employee 'team-building' and training
- Responsible for opening and closing restaurant, and maintaining all front-end operations, ordering and stocking non-food supplies.
- Assisted in hosting charity events for brand exposure and community service.
Education
Pre-Nursing program -
Chandler-Gilbert Community College
01.2011
High School Diploma -
Patrick Henry High School
05.2001
Skills
- Expertise in customer service and scheduling in a variety of business models - for government contractors, franchise operations center, restaurants, retail outlets, and notary service
- Innovative and experienced at building client and customer relationships
- Proficient in use of commercial and proprietary software such as Dentrix (Dental scheduling software), Zendesk (ticketing), Twilio (cloud communications), Meraki and Monetra (payment systems), LearningZen (online training), Teamviewer (remote support and access), Heartland Info Central (accounting) and Aloha (hospitality control) to initiate, maintain, and improve franchise operations
- In 2020, became proficient in Outlook, Taleo, SharePoint and WorkDay applicant tracking system
- Highly involved in Productivity and Process Improvement
- Efficiently direct and managed multiple corporate call center platforms for more than 180 franchisees in the children's entertainment industry
- Successfully managed all employment/human resources/training functions for restaurant staff of 30 individuals
Awards
Recipient of peer nominated LUNA AWARD 2021
References
Personal and work references available upon request.
Timeline
Associate Talent Acquisition Business Partner
Northrop Grumman
03.2022 - Current
Human Resources 3
Northrop Grumman
04.2020 - 03.2022
Front Office Administration
Provinces Dental
12.2019 - 04.2020
Franchise Support and Operations
Fun Brands/True North
04.2017 - 12.2019
In-home daycare
Self
02.2014 - 04.2017
Customer Service Manager, Management Trainee
Boston's Sports Bar
01.2005 - 12.2006
Pre-Nursing program -
Chandler-Gilbert Community College
High School Diploma -
Patrick Henry High School