Laura Miller
Stevens Point,WI
Summary
Highly organized, self-motivated, and detail oriented with an excellent work ethic. Over 25 years of customer service experience. Utilizes strong communication and technical skills in a collaborative and adaptive role. Ability to work well in team settings, as well as independently. Willing and able to take a leadership role when needed.
Overview
25
25
years of professional experience
Work History
Service Writer
Brooks Tractor In John Deere
Plover , WI
02.2024 - Current
- Maintained accurate and current customer account data with digital forms, processing and information updates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained payroll information by calculating, collecting, and entering data.
- Tracked employee vacation, sick and personal time.
- Completed physical inventory counts each month.
- Organized records of vehicles, schedules and completed orders.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Matched purchase orders with invoices and recorded necessary information.
- Logged work orders into Intellidealer/CDK database to track job status.
- Followed manufacturer directions and warranty requirements for installed products.
Administrative Assistant/Sales and Service Support
Riesterer and Schnell
Stevens Point , WI
2022.11 - 2024.02
- Handled daily bank deposits and accounts receivables for Sales, Service and Parts Departments.
- Received, organized equipment and products.
- Oversaw and completed, demo and rental equipment, special projects and service reports documentation.
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes, manuals and procedures to drive efficiency and accuracy.
Administrative Office Manager/Media Relations
Salvation Army
Stevens Point , WI
2022.08 - 2022.11
- Performed daily updates to social media platforms to promote current and future events.
- Handled multi-phone lines, copier and fax machines.
- Oversaw daily tasks were completed by residents.
- Collected, received and logged donations.
- Checked out equipment to residents.
- Made and served lunches to residents and staff. Distributed bag lunches to community members in need of nourishment.
- Created an organized filing system to manage department documents.
Office Administrator
General Beverage/General Beer NE Central
Stevens Point , WI
01.2021 - 07.2022
- Handled daily banking deposits and accounts receivables.
- Reconciled drivers receipts, monies daily.
- Printed, cut, distributed advertising and marketing materials.
- Scanned, filed, photo copied.
- Organized, cleaned, front desk, office, lobby, break, drivers, storage, sales and conference rooms.
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Ordered and restocked office supplies.
- Reconciled account files and produced monthly reports.
Front Desk Receptionist
Kocourek Imports
2019.01 - 2020.01
- Daily banking deposits, accounts receivable and payables, post repair orders, write deal jackets, stock in vehicles, dealer trades, scanned, filed, organized, photo copying, multi-phone lines and training new staff
Educational Assistant/Supervision
Stevens Point School District
2014.01 - 2019.01
- Assist: Special Needs Students with daily living skills, classes and busing
- Office duties: typing, scanning, photo copying, filing and laminating
- Supervision: Front greeter for Stevens Point Area Senior High (SPASH), hall, commons and lunchroom supervision of approximately 1600 students daily
Corporate Licensing Coordinator
Travel Guard Group Inc, AIG
2005.01 - 2014.01
- Apply for: new licenses, fingerprints, license appointments, renewals and maintenance for all World Service Center representatives, executive personnel of Travel Guard, Mercury Claims and Assistance of Wisconsin, LLC, Live Travel and Insure America Inc
- Other duties: create licensing manual and appointment pages, collaborate with Department of Insurances, create and maintain spreadsheets, request licensing checks, receive state mail, file, assist with Retail Licensing
- World Service Center Representative
- Handled calls for customer and travel agent sales and service, prioritize medical emergencies, claims, travel bookings, and concierge services
Underwriting Technician II
Sentry Insurance
2000.01 - 2005.01
- Approved policy changes/renewals, took application verification calls, handled audits, reinstatements, referrals, correspondence, ISO surveys, underwriting cancellations, expirations, and endorsements, assisted sales representatives and insured's
Education
Some College (No Degree) - Communications/Photography
University of Wisconsin-Stevens Point
Stevens PointDiploma -
Three Lakes High School
Three Lakes, WISkills
- Computer-Windows and, Mac operating systems High Sierra, Microsoft Office, Adobe Photoshop, ADP, JDE, CDK, SAP and HANDLE.
- Experience-Communication, management, leadership, caregiver
- Photographer-Owner of Miller Photography
- Volunteer-photography, Camp Hope, public events, school sporting events
- Special Needs Caregiver 1998-Present
- Facilitator-7 Habits of Highly Effective People 2012-2014
- Crisis Prevention Institute-Certified 2014
- Forklift Operator Certified 2023-Present.
References
- Jason Francis, Fleet Training Manager, Roehl Transportation, Stevens Point, WI, (715) 252-2412
- Carrie Butt, Owner, Dive Point Scuba, EMT ER Aspirus Hospital, Stevens Point, WI, (715) 570-3334
- Jeff Karcheski, Retired - Underwriter, Sentry Insurance, Stevens Point, WI, (715) 344-3388
Timeline
Service Writer
Brooks Tractor In John Deere
02.2024 - Current
Administrative Assistant/Sales and Service Support
Riesterer and Schnell
2022.11 - 2024.02
Administrative Office Manager/Media Relations
Salvation Army
2022.08 - 2022.11
Office Administrator
General Beverage/General Beer NE Central
01.2021 - 07.2022
Front Desk Receptionist
Kocourek Imports
2019.01 - 2020.01
Educational Assistant/Supervision
Stevens Point School District
2014.01 - 2019.01
Corporate Licensing Coordinator
Travel Guard Group Inc, AIG
2005.01 - 2014.01
Underwriting Technician II
Sentry Insurance
2000.01 - 2005.01
Some College (No Degree) - Communications/Photography
University of Wisconsin-Stevens Point
Diploma -
Three Lakes High School
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