Laura Mitchel
Playa del Rey,CA
Summary
Skilled leader with an established history in strategic planning, financial stewardship, and cultivating effective team dynamics. Adept at implementing operational improvements to drive productivity and profit growth. Demonstrated abilities in fostering positive relationships with stakeholders, partners, and clients while delivering high-impact business results. Known for problem-solving acumen, innovative thinking, and strong communication skills. Proven dedication to fostering inclusive teams that excel in collaborative settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President
Wells Fargo Bank, N.A.
Los Angeles, CA
09.2024 - Current
- Supervised staff activities to maintain high service standards and teamwork.
- Implemented banking policies to ensure compliance with regulations and security measures.
- Trained new employees on branch procedures and customer relationship management tools.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Ensured compliance with banking regulations and internal procedures.
- Organized training sessions for new employees on proper banking procedures and regulations.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Maintained confidentiality of all banking records and transactions.
- Created strategies for improving customer satisfaction levels at the branch.
- Reviewed monthly financial reports submitted by staff members to ensure accuracy of data.
- Supervised a team of 15 staff members to ensure quality customer service.
- Implemented measures to reduce operational costs while increasing efficiency within the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created and updated financial reports on frequent basis to present information to leadership teams.
District Manager, Executive Director
Wells Fargo Bank, N.A.
Los Angeles, CA
11.2018 - 09.2024
- Managed team performance and development across multiple retail locations.
- Implemented operational strategies to enhance customer service and satisfaction.
- Conducted regular store visits to ensure compliance with company standards.
- Trained new managers on company policies and effective team leadership techniques.
- Resolved customer complaints promptly to maintain positive brand reputation.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Created and maintained productive relationships with key stakeholders in the district.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Cultivated strong professional relationships with key partners within multiple business lines to drive long-term business development.
Regional Services Manager
Wells Fargo Bank, N.A.
Los Angeles, CA
10.2016 - 11.2018
- Assess operational risks to identify potential vulnerabilities in processes.
- Develop risk management policies to ensure compliance with regulations.
- Monitor key risk indicators to track performance against risk thresholds.
- Collaborate with cross-functional teams to enhance risk mitigation strategies.
- Facilitate training sessions on risk awareness for staff across multiple districts within the Los Angeles region.
- Prepare reports on operational risks for senior management review.
- Developed and implemented risk management policies, procedures, and processes.
- Provided guidance on regulatory compliance requirements related to operational risk management.
- Assigned corrective action target dates for identified risks and verified timely completion and implementation.
- Performed detailed analysis of data related to operational losses and root cause identification.
- Collaborated with compliance and legal departments for overall updates and verified unified approach to risk management and mitigation.
- Monitored and credibly challenged first-line business units that conducted potentially risky operations and scrutinized risk decisions made.
Regional Services Partner
Wells Fargo Bank, N.A.
Beverly Hills, CA
10.2008 - 10.2016
- Conducted comprehensive audits to evaluate risk exposure and control effectiveness.
- Delivered training sessions on risk awareness and best practices for staff members.
- Prepared detailed reports outlining risk findings and recommended actions for clients.
- Facilitated workshops to enhance understanding of regulatory requirements and compliance risks.
- Prepared reports outlining findings from risk assessments and recommended corrective actions.
- Performed periodic reviews of internal controls to identify areas of improvement or weakness the branch network
Education
BBA - Business Administration
University of Oklahoma
Norman12-2004
Skills
- Leadership skills
- Customer service
- Team building
- Stakeholder engagement
- Operational efficiency
- Coaching and mentoring
- Project planning
- Interpersonal communication
- Problem solving
- Change management
Certification
- Graduate of the Consumer Bankers Association Executive Banking School
References
References available upon request.
Timeline
Vice President
Wells Fargo Bank, N.A.
09.2024 - Current
District Manager, Executive Director
Wells Fargo Bank, N.A.
11.2018 - 09.2024
Regional Services Manager
Wells Fargo Bank, N.A.
10.2016 - 11.2018
Regional Services Partner
Wells Fargo Bank, N.A.
10.2008 - 10.2016
BBA - Business Administration
University of Oklahoma
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