Laura Mitchell
3667 Wayne Dr,LA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Legions Claims
Baton Rouge, United States
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Home Depot ( Arise)
Remote
04.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Custodian Supervisor 3
Louisiana State University
Baton Rouge , Louisiana
07.2010 - 03.2020
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
- Recruited and selected well-qualified employees to fill vacancies.
- Prepared and submitted accident and injury reports.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
GED -
Brusly High School
Brusly, LA04.1988
Skills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Customer Data Confidentiality
- CRM Software
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- De-escalation Techniques
- Multitasking and Prioritization
- Salesforce CRM
Timeline
Customer Service Representative
Legions Claims
02.2022 - Current
Customer Service Representative
Home Depot ( Arise)
04.2020 - 03.2021
Custodian Supervisor 3
Louisiana State University
07.2010 - 03.2020
GED -
Brusly High School
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