Laura Mohrman
Cedar City,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Purchasing Agent and Customer Service
Pioneer Floor Coverings And Design Center
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Assistant To The President
Pioneer Floor Coverings And Design Center
11.2019 - 05.2021
- Maintained appropriate filing of professional documentation.
- Provided general administrative support including managing documentation.
- Processed weekly payroll for installers
- Used discretion when handling confidential information.
- Updated and maintained confidential databases and records.
Warehouse Manager/Warehouse Associate
Pioneer Floor Coverings And Design Center
07.2006 - 10.2019
- Oversaw training and onboarding process for all newly hired employees within the warehouse.
- Completed regular inventory counts to verify stock levels, and address discrepancies.
- Maintained positive installer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Arts - Paralegal Studies
Southern Utah University
Cedar City, UTSkills
- Problem Resolution
- Accounts Payable and Accounts Receivable
- Customer Complaint Resolution
- Order Placement
- Calm and Professional Under Pressure
- Microsoft Office
- Customer Service
- Administrative and Office Support
Timeline
Purchasing Agent and Customer Service
Pioneer Floor Coverings And Design Center
05.2021 - Current
Personal Assistant To The President
Pioneer Floor Coverings And Design Center
11.2019 - 05.2021
Warehouse Manager/Warehouse Associate
Pioneer Floor Coverings And Design Center
07.2006 - 10.2019
Associate of Arts - Paralegal Studies
Southern Utah University
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