Laura Molina
Corte Madera,California
Summary
Ambitious, personable, detail oriented go-getter with years of experience in hospitality and restaurant management, coaching and training youth and adult sports and exercise, and travel/event planning and organization. Excelling at customer service and friendliness, well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality. Knowledgeable travel management professional with good document management, problem-solving and organizational skills developed over 15+ years in field.
Overview
26
26
years of professional experience
Work History
Travel Coordinator, Coach, Administration
Absolute Volleyball Club
11.2010 - Current
- Developed first competitive 11u youth teams for Marin County, CA, as well as camps and clinics.
- Developed and trained older youth athlete players into coaches for Youth Programs.
- Planned, coordinated and executed all airfare and hotel travel for 23 volleyball teams and coaches, including researching and signing contracts, collecting information and payment, being on-site liaison between players, hotels and booking companies.
- Ordered, organized and distributed all teams uniforms and gear, working in liaison with players and Nike/Renn reps.
- Developed and organized court and facility schedules each year for all 23 teams.
- Organized and tracked payroll, rental court fees, and onboarding for all coaches/employees.
- Head coached 4-5 teams per year (boys and girls).
- Run summer camps each year (from 30-60 athletes per camp), included organizing, and staffing.
Manager, Front Desk, Housekeeping
Marriott International, Inc.
07.1997 - Current
- Housekeeping Manager for at Novato Courtyard and then Sonoma Renaissance (CA.) from 1997-2003
- Front Desk Assistant Manager for Larkspur Courtyard, Ca., From 1996-1997
- Night Audit and shift employee for Larkspur Courtyard, Ca. From 2015 to present
- Managed and motivated employees to be productive and engaged in work.
- Handled guest complaints and issues, special requests
- Translated documents and meetings into Spanish for housekeeping staff
- Accomplished multiple tasks within established timeframes, including scheduling, training sheets, entering payroll
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers, and oversaw room cleanliness and guest scores, improving every year
- Cross-trained existing employees to maximize team agility and performance.
Pilates Instructor, Personal Trainer, Owner
Strength Within LLC
04.2006 - 05.2016
- Head Instructor, trainer, studio owner
- Handled all Advertising and Marketing, Billing and Payroll
- Recruited, Interviewed and Trained incoming trainers.
- Attended continuing education classes to maintain current knowledge.
- Demonstrated proper form and technique to prevent injury.
- Promoted safe and inclusive environment for over 50 club clients
Manager of Operations
Giorgio's Italian Restaurant
01.2000 - 07.2006
- Established positive and effective communication among all 30 staff, and organization leadership, reducing miscommunications, and call offs.
- Partnered with vendors and suppliers to effectively manage and budget.
- Hired and Trained new employees on proper protocols and customer service standards.
- Weekly Scheduling and Payroll, Ordering and Payables
- Managing day to day operations and banquets/events.
- Handled customer service, complaints and requests
- Banquets coordinator-from sales, contracts, liaison, execution and follow-up.
Education
Elementary Education -
Grand Canyon University
Phoenix, ArizonaHotel and Restaurant Management -
City College San Francisco
San Francisco, California06.1998
Skills
- Awesome customer service skills
- Attention to details
- Google Drive, Word, Excel knowledge
- Friendly and communicative and fast learner
- Hard-working multi-tasker
- Scheduling and Event Coordination
- Management experience with all ages
- Spanish speaking (can get by!)
Languages
Spanish
Timeline
Travel Coordinator, Coach, Administration
Absolute Volleyball Club
11.2010 - Current
Pilates Instructor, Personal Trainer, Owner
Strength Within LLC
04.2006 - 05.2016
Manager of Operations
Giorgio's Italian Restaurant
01.2000 - 07.2006
Manager, Front Desk, Housekeeping
Marriott International, Inc.
07.1997 - Current
Elementary Education -
Grand Canyon University
Hotel and Restaurant Management -
City College San Francisco
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