LAURA MOLINA
Lawrenceville,GA
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for [Type] property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over [Number]+ years in field. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in [State]. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and [Software]. Strong mathematical, customer service and data entry skills. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of [Software Program]. Fluent in [Language]. Detailed [Job Title] with [Number] years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in [Software]. Diligent [Type] professional completes thorough, efficient and highly accurate research and reporting on historical records and digital data. Proficient in property titles, loan processes and legal judgments. Expert [Software] user with good recordkeeping, organizational and time management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Title Clerk Team Leader
Rick Case Automotive Group
2017.06 - Current
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Examined and verified [Number] titles weekly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Title Clerk
Auto Gallery Inc
2012.09 - 2016.08
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
Education
Associate of Science - Associate of Science in Nursing
Gwinnett College
Lilburn, GA03.2016
Skills
- Title processing
- Renewals management
- Notary Public
- Report Preparation
- Loan Documentation
- Temporary tags
- Documentation Review
- Title Examination
- File Management
- Deadline Management
- Problem-solving abilities
- Self Motivation
- Decision-Making
- Multitasking
- Goal Setting
- Team building
- Team Collaboration
- Analytical Skills
- Research and analysis
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Data Entry
- Time Management
- Relationship Building
- Active Listening
- Adaptability and Flexibility
- Records analysis
- Task Prioritization
- [Software] proficient
- Analytical Thinking
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Clerk Team Leader
Rick Case Automotive Group
2017.06 - Current
Title Clerk
Auto Gallery Inc
2012.09 - 2016.08
Associate of Science - Associate of Science in Nursing
Gwinnett College
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
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