Laura Monge
Woodstock,GA
Summary
I am a highly experienced Senior Account Manager with a strong background in the healthcare/pharmaceutical industry. A proven leader with a successful track record in managing and growing high value accounts. Excellent communication and Customer Service skills will bring great value to an organization, along with the knowledge and expertise obtained with over 15 years of experience. Training, SOP's, process/project management, help desk, credentialing, needs analysis are among the few tasks that can be accomplished by this candidate.
Overview
16
16
years of professional experience
Work History
Sr. Account Manager
TAC-GA
11.2008 - 06.2024
- Managed and maintained relationships with existing clients and partners leading to increased sales and customer satisfaction.
- Increased sales by obtaining and growing a new account from one to 34 clinics.
- Conduct customer needs analysis to provider tailored solutions and enhance the customer experience.
- Create and implement training SOP's when needed.
- Provide onside and virtual training with clinic staff.
- Provide Solutions for help desk when needed.
- Collaborate with dispensing software group to apply solutions when needed.
- Analyze and create detailed reports on usage and spending.
Education
Associate of Arts - Business Management
Cerritos College
Norwalk, CASkills
- Client Relationship Management
- Documentation And Reporting
- Project Management
- Needs analysis
- Upselling
- Customer training
- Order Processing
- Help Desk
- Process planning and improvements
- Dispensing Regulations (State & DEA)
- Windows (Excel, Word and Power Point, VLOOKUP's)
Timeline
Sr. Account Manager
TAC-GA
11.2008 - 06.2024
Associate of Arts - Business Management
Cerritos College