Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURA MONROE

Pearland,TX

Summary

Skilled Medical Data Entry Specialist with background in managing and organizing health information databases. Experience includes maintaining patient records, ensuring data accuracy, and working with electronic health record systems. Strengths encompass strong attention to detail, ability to maintain confidentiality and compliance with medical regulations, alongside efficient multi-tasking skills. Previous roles have seen significant improvement in data management practices and enhanced operational efficiency. Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.

Overview

9
9
years of professional experience

Work History

Coordinator, Complaints & Appeals

Centerwell Pharmacy
Remote, FL
01.2017 - Current
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Updated and maintained databases with current information.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Collected deposits or payments and arranged for billing.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Worked closely with other departments to resolve complex customer issues.
  • Assisted customers in resolving issues with their accounts or orders.
  • Developed relationships with customers through friendly interactions over the phone.
  • Provided detailed information about products and services to customers, enhancing their understanding and engagement.

OAK VILLAGE HEALTHcare- CNA CNA 10/2015 - 01/2017

Center well Pharmacy
Lake Jackson, TX
10.2015 - 01.2017
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Administered medications under supervision of a licensed nurse.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Monitored food intake and output as directed by nursing staff.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

Education

Associate of Science -

Alvin Community College
Alvin, TX
05-2024

High School Diploma -

Angleton High School
Angleton, TX
01-2011

Skills

  • Clear communication
  • Medical terminology
  • Business development
  • Schedule coordination
  • Financial management
  • Document management
  • Medical billing
  • Patient registration
  • Problem-solving
  • Time management
  • Insurance verification
  • Coordination of Benefits
  • Database Management
  • Typing accuracy
  • HIPAA compliance
  • Task prioritization
  • Healthcare industry
  • Spreadsheet management

Timeline

Coordinator, Complaints & Appeals

Centerwell Pharmacy
01.2017 - Current

OAK VILLAGE HEALTHcare- CNA CNA 10/2015 - 01/2017

Center well Pharmacy
10.2015 - 01.2017

Associate of Science -

Alvin Community College

High School Diploma -

Angleton High School

Similar Profiles

CREATE PROFILE
LAURA MONROE