Laura Montero

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Oversaw daily operations to maintain store cleanliness and organization.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Lead door to floor truck unload process.
• Prepare whole store for inventory and lead process till complete.
• Ensure damages and RTV are properly processed.

• Developed a high-performing team through effective recruitment, training, and mentoring initiatives in all specialty departments.
• Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.
• Managed opening and closing procedures.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Managed and developed all specialty departments.

Managed open and closing procedures.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.