LAURA MONTROY
Saint Louis,MO
Summary
Deadline-oriented Mortgage Loan Closer with a proven history of poise and patience working closely with various personalities. Critical thinker with an eye for checking important mortgage documents for accuracy. Confident employee touting 3 years of lending and 18 years of title expertise working in high-volume environments. A knowledgeable professional with a background in reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills honed by collaborating with attorneys, title company representatives, and customers. Albe to easily learn new information and implement it into the workflow.
Overview
18
18
years of professional experience
Work History
Mortgage Closer
Delmar Financial Company
10.2020 - 11.2023
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Maintained checklists of required documentation and open issues affecting closings.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Managed approximately 100-150 inbound and outbound emails daily.
- Oversaw 40-50 closings per month on average
Escrow Closer
Insight Title, LLC
01.2016 - 10.2020
- Researched titles and managed clearing process.
- Coordinated and distributed disclosures, schedules and other closing documents.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives and mortgage brokers.
- Reviewed monthly reports for accuracy and submitted to management.
- Researched ownership interests and liens on real estate properties.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online databases and public land records to verify ownership information.
- Drafted title abstracts and legal documents for real estate transactions.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Received and sent 100-150 emails daily
- Oversaw 50-60 closings monthly
- Made and received 20-30 calls daily
Escrow Closer
Continental Title, LLC
01.2014 - 01.2016
- Researched titles and managed clearing process.
- Coordinated and distributed disclosures, schedules and other closing documents.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives and mortgage brokers.
- Reviewed monthly reports for accuracy and submitted to management.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Received and sent 100-150 emails daily
Oversaw 50-75 closings monthly
Made and received 20-30 calls daily
Escrow, Accounting, HR Manager
Freedom Title LLC
01.2012 - 01.2014
- Responsible for preparing for external audits by its underwriters.
- Prepared working papers, reports and supporting documentation for audit findings.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed business operations and obligations to help the organization function at an acceptable level.
- Received and sent 100 -150 emails daily
- Supervised 15 employees
Escrow Closer
Mokan Title Services, LLC
01.2008 - 01.2012
- Coordinated and distributed disclosures, schedules and other closing documents.
- Reviewed monthly reports for accuracy and submitted to management.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives and mortgage brokers.
- Received and sent 100-150 emails daily
- Oversaw 75-100 closings monthly
- Made and received 20-30 calls daily
Marketer, Escrow Processor
Your Home Title, LLC
01.2006 - 01.2008
- Identified appropriate marketing channels and target customers for campaigns.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Updated customer database and generated lists and counts for direct marketing projects.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Assisted customers and clients with closing-related questions.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Followed-up on status of releases, policies, and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Received and sent 75-100 emails daily
- Processed and closed 30-50 closings monthly and completed corresponding recordings and final policies
- Made and received 15-25 calls daily
Education
High School Diploma -
Fort Zumwalt South
Saint Peters, MO06.1994
Skills
- Am able to type 50 wpm
- Am proficient in Microsoft Office and all of its applications
- For title/lending software I am proficient with TS1, Streamline, ResWare, Ramquest, Encompass, and Simplifile
- Complex Problem-Solving
- Reading Comprehension
- Figures Calculations
- Critical Thinking
- File Management
- Settlement Statements
- Loan Closing Documentation
Timeline
Mortgage Closer
Delmar Financial Company
10.2020 - 11.2023
Escrow Closer
Insight Title, LLC
01.2016 - 10.2020
Escrow Closer
Continental Title, LLC
01.2014 - 01.2016
Escrow, Accounting, HR Manager
Freedom Title LLC
01.2012 - 01.2014
Escrow Closer
Mokan Title Services, LLC
01.2008 - 01.2012
Marketer, Escrow Processor
Your Home Title, LLC
01.2006 - 01.2008
High School Diploma -
Fort Zumwalt South
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