Laura Moore
Versailles,KY
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational Analyst with 10 years of experience enhancing operations for organizations.
Overview
22
22
years of professional experience
Work History
Detection & Investigation Analyst Senior - Retail
PNC Bank
07.2020 - Current
- Review and investigate customer cases, reports, and work for potential and actual loss; minimize fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses.
- Researche and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommend disposition.
- Use defined research procedures to identify and resolve issues. Start to identify trends.
- Follow standards and practices to mitigate fraud, AML and other risk exposure and loss. Share best practices amongst the team and/or service partners.
- Prepare and maintain appropriate documentation of analysis performed and coordinate with internal or external stakeholders as appropriate.
Universal Banker
PNC Bank
11.2019 - 07.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Wrote and distributed customer correspondence.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Personal Banker
Central Bank and Trust
04.2013 - 04.2019
- Performed essential job functions as required by job description for each position.
- Provided customers with additional information regarding account services.
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
Teller
Central Bank and Trust
06.2012 - 04.2013
- Performed essential job functions as required by job description for each position.
Merchandising Manager
ULTA
08.2010 - 11.2011
- Responsible for merchandising, inventory, returns, customer service and management of employees.
Jewelry Salesperson
Kay Jewelers
08.2008 - 01.2010
- Displayed and sold jewelry and watches to individuals.
Department Manager
Kohl's
02.2008 - 08.2008
- Assigned duties to workers and scheduled break periods, work hours and vacations
- Trained workers in store policies, department procedures and job duties.
Store Manager
Cato Fashions
10.2001 - 09.2007
- Supervised employees on sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
- Interviewed, hired and trained employees.
Education
Bachelor of Science in Business Administration -
Sullivan University
Lexington, KY12.2009
Associate of Science in Business Administration -
Sullivan University
Lexington, KY01.2007
Skills
- Preliminary Conclusions and Recommendations
- Financial statements expertise
- Anti-money Laundering/Sanctions Policies and Procedures
- Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities
Accomplishments
- Marketing Ambassador 2013 to Present
- Trained and Cross-Trained Personal Bankers
- Seven Mystery Shop Scores of 100% since becoming a Personal Banker
- President’s Club Sales Leader 4th Quarter 2013 and 1st Quarter 2014
- Licensed to sell Annuities and Life Insurance
- Thirteen “Expect the Best Awards” since becoming a Personal Banker
- Over $5000 in integration income in the last twelve months
- Co- Chair for 2014 Heart Walk and current Chair for 2015 Heart Walk
- Woodford County "Young Careerist" for 2005.
- Achieved over 150% sales goal during third quarter of 2009 at Kay Jewelers.
- While managing Cato Fashions, the Frankfort store performed over 100% of the budgeted sales goals for the year of 2007.
References
Available upon request
Timeline
Detection & Investigation Analyst Senior - Retail
PNC Bank
07.2020 - Current
Universal Banker
PNC Bank
11.2019 - 07.2020
Personal Banker
Central Bank and Trust
04.2013 - 04.2019
Teller
Central Bank and Trust
06.2012 - 04.2013
Merchandising Manager
ULTA
08.2010 - 11.2011
Jewelry Salesperson
Kay Jewelers
08.2008 - 01.2010
Department Manager
Kohl's
02.2008 - 08.2008
Store Manager
Cato Fashions
10.2001 - 09.2007
Bachelor of Science in Business Administration -
Sullivan University
Associate of Science in Business Administration -
Sullivan University
Similar Profiles
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Courtney KutscherCourtney Kutscher
Bank Teller at PNC Bank/National City BankBank Teller at PNC Bank/National City Bank
Samuel RainwaterSamuel Rainwater
Team Member at Chick-fil-ATeam Member at Chick-fil-A