Laura Moore

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• Built relationships with members and community to promote long term business growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained up-to-date knowledge of procedures sharing insights with colleagues to ensure best practices were followed.
• Delivered exceptional customer service, exceeding member expectations consistently with member rapport
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Opened, closed, and updated accounts for members and other account maintenance
• Cross-sold credit cards, loans and other bank products.
• Established rapport with new clients to increase satisfaction and loyalty.
• Educated customers on online banking and mobile banking applications.
• Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
• Executed wire transfers, stop payments and account transfers,Loan Applications

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Collecting Co Pays , Verifying Benefit's and Scheduling
• Part Time Billing A/R Review for Denied Medical Claims
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Proficient in ChiroTouch Software

● Maintained catering records, including copies of all orders and current account balances in a POS system

● Increased catering business by reaching out to local businesses, churches, and community groups.

● Delivered consistent quality with good planning and catering management abilities.

● Oversaw special events and programs such as on-site catering and business conferences

● Located items for customers by checking sister stores and online options.

● Explained promotions and special offers to customers.

● Developed customer base by delivering consistent customer service.

● Boosted sales by building attractive displays and merchandising products.

● Planned and executed strategies to increase business and drive profit growth.

● Supervised teams and provided clear objectives and consistent, performance-oriented policies.

● Cross-trained staff in secondary roles to expand operational diversity.

● Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

● Completed point of sale opening and closing procedures.

● Approved regular payroll submissions for employees.

● Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.