Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Laura Moore

Laura Moore

Versailles,KY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fraud Detection Analyst

PNC Bank
11.2019 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Senior Relationship Banker

Central Bank and Trust CO
06.2012 - 04.2019
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.

Merchandising Manager

Ulta
08.2010 - 11.2011
  • Organized meetings for up to 15 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Optimized store displays and appearance via strategic merchandising.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
  • Monitored stock levels and product sales to determine purchasing needs.

Education

Bachelor of Science - Business Administration And Management

Sullivan University
Louisville, KY

Sullivan University
Louisville, KY

Skills

  • VIP customer support
  • Verbal and written communication
  • Ethical standards
  • Transaction review
  • Risk level determination
  • Telephone and email etiquette
  • Banking operations
  • AML compliance
  • Procedure review
  • Account information review

Accomplishments

Previous Sales Leader consistently between 2013 and 2019, while working as Relationship Banker.

Proven Customer Service at Central Bank and Trust with no less than 100% of banks mystery shops and customer surveys. Also

Trained and Cross-Trained Personal Bankers. Training at every job listed including but not limited to training analysts for off shore contract workers at PNC Bank.



Certification

  • NSA Certified Signing Agent
  • RON Notary Certified
  • E&O Insured
  • Background Screening Passed
  • Licensed Life and Annuities - 2013 through 2019


Timeline

Fraud Detection Analyst

PNC Bank
11.2019 - Current

Senior Relationship Banker

Central Bank and Trust CO
06.2012 - 04.2019

Merchandising Manager

Ulta
08.2010 - 11.2011

Bachelor of Science - Business Administration And Management

Sullivan University

Sullivan University

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Laura Moore