Laura M. Moore
Chicago,IL
Overview
14
14
years of professional experience
Work History
Transaction Specialist II
Chase Bank
Chicago, IL
11.2024 - Current
- Process receivables per service level agreement guidelines
- Confirm details on documents enclosed in receivables and make necessary corrections
- Enter and confirm details to ensure correct account is credited accurately
Fraud Specialist
Chase Bank
Elgin, IL
02.2024 - 11.2024
- Conduct reasonable investigations on specified account to determine liability and recover funds
- Make outbound calls to clients to share findings or request additional information
- Provide detailed record of findings pertinent to case that aided in determination of liability
Associate Banker
Chase Bank
Chicago, IL
05.2018 - 02.2024
- Research and resolve client issues on specified accounts
- Recommend additional products and services based on pre-qualifications or need of client
- Conduct service requests (i.e., check orders, card replacement, account balance summary, direct deposit form, account closure, and bank statements)
- Adopt in branch lobby to warmly greet clients in and out
- Assist clients in branch lobby with banking needs using the Chase mobile application or ATM
- Check in clients with appointments and direct them to the banker they will be meeting with
- Schedule client appointments with bankers
- Experience with custodianship of the cash dispenser, ATMs, and the cash vault
- Assist my leadership team with operational tasks such as cash order, ordering branch supplies, internal controls questions, and audit planning
- Call client service lines on behalf of clients to make disputes, release account restrictions, remove authorization prohibited status on debit cards, etc
- Assist leadership team with performing audits on cashboxes, cash recycler, ATM machines, and the cash vault
- Assist with the training of new tellers (Associate bankers) on the transaction line
Bra Fitting Specialist
Victoria's Secret
Chicago, IL
04.2015 - 12.2017
- Educated guests by sharing product knowledge
- Demonstrated products to guests, discussed features and benefits to capture sale
- Drove sales of intimate apparel and body care by actively listening to guest to uncover their needs
- Tidied and cleaned fitting rooms to create a welcoming and comfortable environment
- Created a one of a kind trying experience in fitting room by providing personalized options to accommodate a wide range of needs
- Created loyalty by offering and opening store credit card
- Complete guest experience by checking out on mobile register or at cash register
Concierge
Vosges-Haut Chocolat
Chicago, IL
07.2014 - 01.2017
- Sample guests
- Give guests background of the company and how it started
- Assist guests in finding the best option of chocolate
- Give my personal opinion and also provide product knowledge on the different ingredients and flavors used in the products
- Complete experience by ringing guests out on Square POS system, adding on additional items at a discount, or offering a beverage
- Created spreadsheets to track sales goals and progress towards goals each month
Sales Associate and Cashier
Victoria's Secret
Norridge, IL
10.2010 - 04.2015
- Recover throughout shift to keep area in order
- Sell intimate apparel and body care
- Complete guest experience by ringing transactions on mobile register and cash register
- Make suggestions on product to ensure guests gets what they need
- Make quick connections to uncover needs of guests
- Ensure guests visit the fitting room to have a one of a kind bra wardrobing experience with the Bra Specialist
- Share product knowledge with guests
- Create loyalty by opening Store credit card with guests
Timeline
Transaction Specialist II
Chase Bank
11.2024 - Current
Fraud Specialist
Chase Bank
02.2024 - 11.2024
Associate Banker
Chase Bank
05.2018 - 02.2024
Bra Fitting Specialist
Victoria's Secret
04.2015 - 12.2017
Concierge
Vosges-Haut Chocolat
07.2014 - 01.2017
Sales Associate and Cashier
Victoria's Secret
10.2010 - 04.2015
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