Laura Morales
San Diego,CA
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
7
7
years of professional experience
Work History
Bench GM
Habit Burger Grill
San Diego, California
01.2024 - 06.2025
- Conducted regular audits to ensure compliance with company policies and regulations.
- Facilitated team meetings to address challenges and promote open communication.
- Implemented health and safety standards in compliance with regulations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed accounts payable, accounts receivable and payroll.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Ensured compliance with health, safety and sanitation standards.
- Coordinated with kitchen staff to ensure timely food delivery and presentation.
- Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
- Greeted and welcomed guests to the restaurant.
Assistant General Manager
Habit Burger Grill
San Diego, California
07.2022 - 11.2023
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Developed staff schedules to optimize labor efficiency and coverage.
- Maintained inventory levels and ordered supplies to meet demand.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
General Manager
The Taco Stand
San Diego, California
10.2020 - 06.2022
- Ensured high-quality food preparation standards across all kitchen staff activities.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Led team meetings to communicate goals, updates, and performance expectations.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Performed administrative tasks including payroll processing, budgeting activities.
Assistant General Manager
The Taco Stand
Encinitas, California
04.2018 - 01.2020
- Oversaw inventory levels and coordinated orders with suppliers for fresh ingredients.
- Trained new employees on customer service standards and food preparation techniques.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with health and safety regulations during food handling processes.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Business Administration And Management
San Diego City College
San Diego, CA01-2022
Skills
- Customer service
- Team leadership and motivation
- Effective communication
- Health and safety compliance
- Inventory control
- Food safety and sanitation
Timeline
Bench GM
Habit Burger Grill
01.2024 - 06.2025
Assistant General Manager
Habit Burger Grill
07.2022 - 11.2023
General Manager
The Taco Stand
10.2020 - 06.2022
Assistant General Manager
The Taco Stand
04.2018 - 01.2020
Business Administration And Management
San Diego City College
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