Laura Moran
Certified Clinical Medical Assistant
Phoenix,AZ
Overview
10
10
years of professional experience
3
3
Certification
Work History
Medical Assistant
Phoenix, Family Medical
Phoenix, AZ
- With experience in providing medical and administrative support to various facilities, doctors, clinic
- Verified Patient and insurance information and updated the details
- Scribe for Doctor and providers using Amazing Charts (EMR) and NexGen (EMR) respectively
- Entered insurance payments and performed Billing
- Computer proficiency: MS Office Suite, Medisoft, Amazing Charts and NexGen (EMR), keyboarding speed: 40+ words per minute
- MedMC, Care Radius
- Obtained Prior Authorizations for patients
- Billing and Collections
- Outbound and inbound calls to do Health Risk Assessments
- Documented Interdisciplinary Care Treatments in patient chart/Care Radius
- Developed spreadsheets
- Authorized to work in the US for any employer
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Health Records
- Prepare Provider packets for records requests
Medical Assistant/Front Office Assistant
Desert Spine and Sports Physicians, PLLC
Phoenix, AZ
01.2023 - 04.2023
- Check in patients; Collect payments, co-payments; Scheduling; voice mail; referrals; eligibility.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient insurance coverage and collected required co-payments.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Medical Administrative Assistant
Blue Cross Blue Shield of Arizona
Phoenix, AZ
05.2019 - 10.2022
- Enter Health Risk Assessments
- EPSDT-Enter forms into Care Radius
- Enter Interdisciplinary Care Plans in Care Radius
- Ashline Referrals
- Created Spreadsheets to Track HRA's completed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Generated reports and logged patient information for reliable records.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Supported office staff and operational requirements with administrative tasks.
Quality Assurance Agent
Ciox Health
04.2019 - 05.2019
Customer Service Professional
Sitel Inc
11.2018 - 02.2019
- Card Services for Credit Unions
- Payments
- Lost/Stolen Reports
Escalated Customer Service Specialist
CVS Specialty Health
04.2018 - 07.2018
- Billing Insurance
- Insta Med Credit Card Payments
- Disputes
- Adjustments
- Refunds
Case Manager-Insurance Specialist
McKesson Specialty Health
10.2017 - 02.2018
- Benefit Investigations
- Benefit Summaries
- Used ROAR database system
- Prior Authorizations
Administrative Medical Specialist
Optum Healthcare
05.2017 - 09.2017
- Converted files to Adobe
- Unzipped faxes
- Processed Annual Senior Health Assessments
- Reports using Excel
- Trained others on use of database
- Email retrieval/faxes
- Maintained client files
HEDIS Audit/Administrative Medical Assistant
Aetna Insurance/Mercy Care Advantage
01.2017 - 05.2017
- Converted files to Adobe
- Extracted files in Adobe and named appropriately
- E-mailed nurses using Outlook
- Managed patient charts
- Set up appointments for nurses
Medical Assistant/Administrative Support
Pain and Supportive Care
10.2016 - 11.2016
- Scribe for provider using NexGen (EMR)
- Triage patients, rooming
- Performed Scanning, faxing and filing the documents
- Scheduling patient's appointments
- Followed up for the appointments
- Handled incoming and outgoing calls
- Entered the details discussed on call in EMR
- Handled the emails
- Other duties as and when assigned.
Medical Assistant/ Administrative Support /Referral Coordinator
Phoenix Family Medical Clinic
06.2015 - 09.2016
- Scribe for Doctor using Amazing Charts (EMR)
- Injections, EKG's, Triage patients, place patients in rooms
- Scheduled patient appointments
- Verified insurance Information
- Answered Phone's & Took message's
- Transfer call to designated people as and when required
- Prepared, faxed and scanned referrals for patients
- Verified Patient Information and updated the details
- Scanning, fax, emailing
- Other duties as and when assigned.
Medical Assistant/ Administrative Support
Jason Defee Orthopedic Surgeon
02.2011 - 04.2011
- Pulled patient charts for clinic
- Scheduled appointments and followed up for the same
- Entered insurance payments
- Made new charts
- Answered telephones and transferred as and when required
- Other non-medical education and experience available upon request
- Performed Billing
- Verified insurance and patient's details
- Filing, faxing, scanning, mailing, copying
- Other duties as and when assigned.
Education
Certificate in Medical Coding - Medical Coding
U.S. Career Institute
Fort Collins, CO04.2022
Associate of Science - Medical Specialties
College America
Phoenix05.2015
Certificate in Medical Coding &Billing Technician -
American Commercial College
San Angelo12.2011
Certificate in Medical Assistant -
American Commercial College
12.2011
Bachelors Arts Degree - Government/Pre-Law
Eastern Washington University
Cheney06.1991
Associate Degree - Medical Specialties
Skills
- ICD Coding
- Patient medical history
- Bio-hazard waste and OSHA regulation
- Filing
- Vital signs
- Keyboarding speed: 40 words per minute
- Invoices
- Therapeutic care
- Medical Skills: CPT-4, HCPCS and ICD-10-CM, ICD-10-PCS, Billing, Anatomy & Physiology
- Scheduling appointments
- Insurance Verification
- Administer medication
- Assist physician during exams
- Microsoft Teams
- Medical Coding
- Exam tray preparations
- 10-key
- EPremis, EClinicals
- Billing
- HC360
- Answering phones
- Microsoft Word
- Medisoft; NextGen
- Injections
- Vision screening
- Laboratory:
- Phlebotomy-collection, preparing, and transporting specimens, hematology tests,
- Performing diagnostic tests such as: urinalysis, pregnancy screenings, strep tests, and PPE
- Requirements
- Case Management
- Sterile techniques
- Amazing Charts
- Medical Terminology
- Purchase orders
- Autoclaving
- Access
- Positioning and draping patients
- Power Point
- ICD-9
- Avaya One X Agent
- Inventory control
- InstaMed MedMC Care Radius
- ECM
- EKG's
- CPR/AED
- Outlook
- Excel
- Medical Records
- Patient Care
- Medical Scheduling
- ROAR
- HOT/COLD packs
- First aid
- Phone Etiquette
- Asepsis and infection control
- Collections
- HEDIS
- Medical Billing
- Writing reports and research papers
- WorkDay
- NextGen
- Medical Office Experience
- Sterile Procedures and Techniques
- Account Management
- Customer Service
- Wound Care and Irrigation
- Charting Expertise
- Human Anatomy and Physiology
- Clinical Applications
- EMR Systems
- Patient Skin and Nail Care
- Completing Insurance Forms
- Patient Toileting
- Simple Dressings
- Assisting with Physical Exams
- Proper Sterilization Techniques
- First Aid
- Patient Assessments
- Specimen Collection
- Medications Familiarity
- Complex Problem-Solving
- Equipment and Instrument Sterilizatoin
- Needs Assessment
- Stocking Supplies
- Conflict Resolution Ability
- Vital Sign Monitoring
- Medical Billing and Coding
- Dictation and Transcription
- Hospice Care
- Bookkeeping Support
- Documentation Procedures Expertise
- Using Scales
- Using Centrifuges
- Medical Records Management
- Medical Procedures Understanding
- Electronic Medical Record
- Mobility Assistance Needs Understanding
- Knowledge of EKG Rhythm Interpretation
- Communicating with Patient Families
- EKG Set Up and Monitoring
- IDX Appointment Scheduling
- Chronic Disease Management
- Electrocardiography
- Phlebotomy
Certification
First Aid CertificationAED CertificationCPR CertificationMental Health First Aid CertificationCertified Medical Assistant
Timeline
Medical Assistant/Front Office Assistant
Desert Spine and Sports Physicians, PLLC
01.2023 - 04.2023
Medical Administrative Assistant
Blue Cross Blue Shield of Arizona
05.2019 - 10.2022
Quality Assurance Agent
Ciox Health
04.2019 - 05.2019
Customer Service Professional
Sitel Inc
11.2018 - 02.2019
Escalated Customer Service Specialist
CVS Specialty Health
04.2018 - 07.2018
Case Manager-Insurance Specialist
McKesson Specialty Health
10.2017 - 02.2018
Administrative Medical Specialist
Optum Healthcare
05.2017 - 09.2017
HEDIS Audit/Administrative Medical Assistant
Aetna Insurance/Mercy Care Advantage
01.2017 - 05.2017
Medical Assistant/Administrative Support
Pain and Supportive Care
10.2016 - 11.2016
Medical Assistant/ Administrative Support /Referral Coordinator
Phoenix Family Medical Clinic
06.2015 - 09.2016
Medical Assistant/ Administrative Support
Jason Defee Orthopedic Surgeon
02.2011 - 04.2011
Medical Assistant
Phoenix, Family Medical
Health Records
Certificate in Medical Coding - Medical Coding
U.S. Career Institute
Associate of Science - Medical Specialties
College America
Certificate in Medical Coding &Billing Technician -
American Commercial College
Certificate in Medical Assistant -
American Commercial College
Bachelors Arts Degree - Government/Pre-Law
Eastern Washington University