Laura Moran
Certified Clinical Medical Assistant
Phoenix,AZ
Overview
10
10
years of professional experience
3
3
Certification
Work History
Medical Assistant
Phoenix, Family Medical
- With experience in providing medical and administrative support to various facilities, doctors, clinic
- Verified Patient and insurance information and updated the details
- Scribe for Doctor and providers using Amazing Charts (EMR) and NexGen (EMR) respectively
- Entered insurance payments and performed Billing
- Computer proficiency: MS Office Suite, Medisoft, Amazing Charts and NexGen (EMR), keyboarding speed: 40+ words per minute
- MedMC, Care Radius
- Obtained Prior Authorizations for patients
- Billing and Collections
- Outbound and inbound calls to do Health Risk Assessments
- Documented Interdisciplinary Care Treatments in patient chart/Care Radius
- Developed spreadsheets
- Authorized to work in the US for any employer
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Health Records
- Prepare Provider packets for records requests
Medical Assistant/Front Office Assistant
Desert Spine and Sports Physicians, PLLC
01.2023 - 04.2023
- Check in patients; Collect payments, co-payments; Scheduling; voice mail; referrals; eligibility.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient insurance coverage and collected required co-payments.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Medical Administrative Assistant
Blue Cross Blue Shield of Arizona
05.2019 - 10.2022
- Enter Health Risk Assessments
- EPSDT-Enter forms into Care Radius
- Enter Interdisciplinary Care Plans in Care Radius
- Ashline Referrals
- Created Spreadsheets to Track HRA's completed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Generated reports and logged patient information for reliable records.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Supported office staff and operational requirements with administrative tasks.
Quality Assurance Agent
Ciox Health
04.2019 - 05.2019
Customer Service Professional
Sitel Inc
11.2018 - 02.2019
- Card Services for Credit Unions
- Payments
- Lost/Stolen Reports
Escalated Customer Service Specialist
CVS Specialty Health
04.2018 - 07.2018
- Billing Insurance
- Insta Med Credit Card Payments
- Disputes
- Adjustments
- Refunds
Case Manager-Insurance Specialist
McKesson Specialty Health
10.2017 - 02.2018
- Benefit Investigations
- Benefit Summaries
- Used ROAR database system
- Prior Authorizations
Administrative Medical Specialist
Optum Healthcare
05.2017 - 09.2017
- Converted files to Adobe
- Unzipped faxes
- Processed Annual Senior Health Assessments
- Reports using Excel
- Trained others on use of database
- Email retrieval/faxes
- Maintained client files
HEDIS Audit/Administrative Medical Assistant
Aetna Insurance/Mercy Care Advantage
01.2017 - 05.2017
- Converted files to Adobe
- Extracted files in Adobe and named appropriately
- E-mailed nurses using Outlook
- Managed patient charts
- Set up appointments for nurses
Medical Assistant/Administrative Support
Pain and Supportive Care
10.2016 - 11.2016
- Scribe for provider using NexGen (EMR)
- Triage patients, rooming
- Performed Scanning, faxing and filing the documents
- Scheduling patient's appointments
- Followed up for the appointments
- Handled incoming and outgoing calls
- Entered the details discussed on call in EMR
- Handled the emails
- Other duties as and when assigned.
Medical Assistant/ Administrative Support /Referral Coordinator
Phoenix Family Medical Clinic
06.2015 - 09.2016
- Scribe for Doctor using Amazing Charts (EMR)
- Injections, EKG's, Triage patients, place patients in rooms
- Scheduled patient appointments
- Verified insurance Information
- Answered Phone's & Took message's
- Transfer call to designated people as and when required
- Prepared, faxed and scanned referrals for patients
- Verified Patient Information and updated the details
- Scanning, fax, emailing
- Other duties as and when assigned.
Medical Assistant/ Administrative Support
Jason Defee Orthopedic Surgeon
02.2011 - 04.2011
- Pulled patient charts for clinic
- Scheduled appointments and followed up for the same
- Entered insurance payments
- Made new charts
- Answered telephones and transferred as and when required
- Other non-medical education and experience available upon request
- Performed Billing
- Verified insurance and patient's details
- Filing, faxing, scanning, mailing, copying
- Other duties as and when assigned.
Education
Certificate in Medical Coding - Medical Coding
U.S. Career Institute
Fort Collins, CO04.2022
Associate of Science - Medical Specialties
College America
Phoenix05.2015
Certificate in Medical Coding &Billing Technician -
American Commercial College
San Angelo12.2011
Certificate in Medical Assistant -
American Commercial College
12.2011
Bachelors Arts Degree - Government/Pre-Law
Eastern Washington University
Cheney06.1991
Associate Degree - Medical Specialties
Skills
- ICD Coding
- Patient medical history
- Bio-hazard waste and OSHA regulation
- Filing
- Vital signs
- Keyboarding speed: 40 words per minute
- Invoices
- Therapeutic care
- Medical Skills: CPT-4, HCPCS and ICD-10-CM, ICD-10-PCS, Billing, Anatomy & Physiology
- Scheduling appointments
- Insurance Verification
- Administer medication
- Assist physician during exams
- Microsoft Teams
- Medical Coding
- Exam tray preparations
- 10-key
- EPremis, EClinicals
- Billing
- HC360
- Answering phones
- Microsoft Word
- Medisoft; NextGen
- Injections
- Vision screening
- Laboratory:
- Phlebotomy-collection, preparing, and transporting specimens, hematology tests,
- Performing diagnostic tests such as: urinalysis, pregnancy screenings, strep tests, and PPE
- Requirements
- Case Management
- Sterile techniques
- Amazing Charts
- Medical Terminology
- Purchase orders
- Autoclaving
- Access
- Positioning and draping patients
- Power Point
- ICD-9
- Avaya One X Agent
- Inventory control
- InstaMed MedMC Care Radius
- ECM
- EKG's
- CPR/AED
- Outlook
- Excel
- Medical Records
- Patient Care
- Medical Scheduling
- ROAR
- HOT/COLD packs
- First aid
- Phone Etiquette
- Asepsis and infection control
- Collections
- HEDIS
- Medical Billing
- Writing reports and research papers
- WorkDay
- NextGen
- Medical Office Experience
- Sterile Procedures and Techniques
- Account Management
- Customer Service
- Wound Care and Irrigation
- Charting Expertise
- Human Anatomy and Physiology
- Clinical Applications
- EMR Systems
- Patient Skin and Nail Care
- Completing Insurance Forms
- Patient Toileting
- Simple Dressings
- Assisting with Physical Exams
- Proper Sterilization Techniques
- First Aid
- Patient Assessments
- Specimen Collection
- Medications Familiarity
- Complex Problem-Solving
- Equipment and Instrument Sterilizatoin
- Needs Assessment
- Stocking Supplies
- Conflict Resolution Ability
- Vital Sign Monitoring
- Medical Billing and Coding
- Dictation and Transcription
- Hospice Care
- Bookkeeping Support
- Documentation Procedures Expertise
- Using Scales
- Using Centrifuges
- Medical Records Management
- Medical Procedures Understanding
- Electronic Medical Record
- Mobility Assistance Needs Understanding
- Knowledge of EKG Rhythm Interpretation
- Communicating with Patient Families
- EKG Set Up and Monitoring
- IDX Appointment Scheduling
- Chronic Disease Management
- Electrocardiography
- Phlebotomy
Certification
First Aid CertificationAED CertificationCPR CertificationMental Health First Aid CertificationCertified Medical Assistant
Timeline
Medical Assistant/Front Office Assistant
Desert Spine and Sports Physicians, PLLC
01.2023 - 04.2023
Medical Administrative Assistant
Blue Cross Blue Shield of Arizona
05.2019 - 10.2022
Quality Assurance Agent
Ciox Health
04.2019 - 05.2019
Customer Service Professional
Sitel Inc
11.2018 - 02.2019
Escalated Customer Service Specialist
CVS Specialty Health
04.2018 - 07.2018
Case Manager-Insurance Specialist
McKesson Specialty Health
10.2017 - 02.2018
Administrative Medical Specialist
Optum Healthcare
05.2017 - 09.2017
HEDIS Audit/Administrative Medical Assistant
Aetna Insurance/Mercy Care Advantage
01.2017 - 05.2017
Medical Assistant/Administrative Support
Pain and Supportive Care
10.2016 - 11.2016
Medical Assistant/ Administrative Support /Referral Coordinator
Phoenix Family Medical Clinic
06.2015 - 09.2016
Medical Assistant/ Administrative Support
Jason Defee Orthopedic Surgeon
02.2011 - 04.2011
Medical Assistant
Phoenix, Family Medical
Health Records
Certificate in Medical Coding - Medical Coding
U.S. Career Institute
Associate of Science - Medical Specialties
College America
Certificate in Medical Coding &Billing Technician -
American Commercial College
Certificate in Medical Assistant -
American Commercial College
Bachelors Arts Degree - Government/Pre-Law
Eastern Washington University