Laura Morano
West Palm Beach,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Law Office Assistant
Law Office of Morano International, P.A
08.2018 - 03.2024
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Streamlined office procedures for increased productivity and smoother workflow.
- Provided exceptional customer service in english and spanish to clients during in-person visits or phone consultations, promoting a positive image of the firm.
- Assisted with billing processes and collection efforts as needed while maintaining accurate financial records for the firm''s clients.
- Coordinated scheduling and appointments, ensuring punctual attendance at important meetings and court dates.
- Contributed to a welcoming environment within the law office by maintaining a clean reception area that represented professionalism.
- Enhanced client satisfaction by efficiently managing and organizing case files.
- Implemented efficient filing systems for physical and electronic records, resulting in easy access to essential information.
- Monitored deadlines and action items for multiple cases simultaneously, ensuring timely completion of tasks.
School Bus Driver
The King's Academy
01.2015 - 06.2018
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
Systems Engineer -
Universidad San Buenaventura
Cali- Colombia06.2000
Skills
- Court filings
- File Organization
- Office Administration
- Client Communication
- Meeting Scheduling
- Calendar Management
- Fast Learner
- Scheduling/Planning
- Relationship Building
- Microsoft Office
- Task Prioritization
- Office Management
- Document filing
- Organizational Efficiency
- Customer Relationship Management
- Client Relations
- Client service and support
- Exceptional telephone etiquette
- Administrative Support
- Data Management
- Correspondence
- QuickBooks Pro
- Efficient multi-tasker
- Time Management
- Team Collaboration
- Clerical assistance
- Self Motivation
- Bilingual
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working
English
Full Professional
Timeline
Law Office Assistant
Law Office of Morano International, P.A
08.2018 - 03.2024
School Bus Driver
The King's Academy
01.2015 - 06.2018
Systems Engineer -
Universidad San Buenaventura
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