Laura Morehouse

• Assists Director with peer review and other quality assurance and performance improvement. Member of Quality Assurance Committee which reviews and updates policies and procedures quarterly. Assists in developing best practice standards. Participates and coordinates in initiatives to support change within impacted departments across the organization.
• Prior authorizations for gender affirming hormone therapy and abortion services as well as referrals and case management for HRT and abortion service clients, arranging travel and other practical support/logistics as needed.
• Provides 24 hour on-call support for clients in emergency situations, acting as a liaison between client and Medical Director or other clinicians, advocating for clients at other facilities as needed. Accurately documents such calls and referrals in client charts.
• Assists in applications and renewals of relevant credentialing and licensing with regulatory entities such as State Board of Pharmacy, Public Health Department, CLIA, NAF, and other relevant agencies, scheduling site visits as needed.
• Develops and follows project work plans/workflows as well as maintains filing systems and organizes documentation, both physical and electronic.
• Coordinates Outlook calendar for Director of Health Services, Medical Director, and other clinical leadership and manages meetings with leadership team.
• Assists in new clinician and administrative staff onboarding process at all locations including recruitment, scheduling orientation, EMR training, receipt of ID badges, tours, meetings, etc.
• Assists with other various HR and payroll duties as needed.
• Conducts OSHA training for new hires, tracks and conducts annual re-trainings of staff, assuring personnel follow established policies and procedures governing OSHA bloodborne pathogen standards, emergency procedures, and the use of safety equipment and supplies to prevent work-related injuries and illnesses. Performs annual self-audit of three clinics/labs and reports to Laboratory Director.
• Assists in procurement and requisition of biological supplies and equipment.
• Retrieves and compiles clinical data and reports for analysis or audits.
• Coordinates maintenance and repairs for office equipment and facilities, as needed.
• Assists in maintaining effective communication within the organization and develops training materials, ensuring that relevant information and procedural updates are disseminated to appropriate parties.
• Assists with subpoenas for medical records.
• Assisted in developing the launch and ongoing maintenance/troubleshooting of telehealth program for clinical services, including e-document creation, leading in training all clinical support staff, creating workflows, and the collection/analysis of data.
• Other administrative duties as needed.

NextGen/MedFusion, OttoHealth, MedChat

• Verified insurance benefits and scheduled patients for routine exams and surgical services including abortion services, gender affirming hormone care, cancer detection visits, and other reproductive health related services in line with established standardized procedures.
• Coordinated care between three facilities.
• Determined eligibility for Medi-Cal programs or other funding resources as well as used income based sliding scale to provide quotes for procedures.
• Coordinated referrals for imaging or outside surgical offices/hospitals.
• Initiated and tracked prior authorizations/TARS for HRT and surgical procedures, tracking progress and submitting follow up documentation as needed to ensure coverage/approval.
• Shadowed APC every Friday in clinic for Well Woman, STI Screening, Cancer Detection, Birth Control, and Gender Affirming Hormone Care.
• Other eligibility, scheduling, and case management duties as needed.

NextGen, Medi-Cal managed care plans, commercial insurance, CoverMyMeds

• Scheduled patients for routine appointments, testing, and procedures such as Medial Branch Blocks and RFAs across three facilities, two surgical centers, and with multiple providers.
• Determined insurance eligibility and coordinated with MAs to initiate PA process.
• Registered patients, answered phones, performed various clerical duties.
• Kareo EMR and PracticeFusion EMR.

• Performed essential Medical Assistant/Scribe duties, for up to 6 patients per hour.
• Roomed patients, measuring and recording accurate vitals.
• Maintained and sanitized exam rooms, tools, and supplies, as well as prepped and assisted in performing/collecting biopsies and surgeries.
• Accurately documented the patient history, including history of present illness, review of systems, past medical and surgical histories, family and social histories, medications and allergies.
• Precisely and accurately documented physical examination findings and treatment plans as performed by the PA-C.
• Coded visits with a high level of accuracy using appropriate ICD-10 and CPT codes.
• Assisted in biopsies and excisions.
• Facilitated diagnostic tests and referrals to other medical specialists.
• Performed additional supportive duties as needed such as verifying insurance eligibility, registering and checked in patients, answering phones, scheduling appointments, maintaining patient charts, assisting with billing and processing payments.
• Eclinicalworks (ECW) EMR.

• Performed support duties such as checking in patients, answering phones, scheduling appointments, maintaining patient (paper) charts, assisting with billing and processing payments.
• Coordinated patient care between our office, other physician offices, surgery centers, radiology facilities, pharmacies, risk management companies, and physical therapy offices.
• Prepared HCFA, RFA, PR-2, and other forms.
• Performed light cleaning of exam rooms and waiting room.

Paper charting, no EMR used.

• Performed administrative assistant and reception duties such as receiving and distributing mail and large shipments, answering and directing calls to multiple departments, maintaining office inventory and ordering of supplies.
• Assisted Office Manager, Operations Manager, General Manager, and visiting corporate officers in daily office tasks such as filing, scheduling, and preparing correspondence.
• Utilized interpersonal, communication, and customer service skills on a daily basis and for to up to 22,000 patrons at any given event. Performed light cleaning of break room, kitchen, and lobby.
• Performed Staff Coordinator duties such as planning, updating, and preparing new hire packets and guides for up to 800 employees each season.
• Addressed employee concerns regarding payroll, scheduling, company policies, etc.
• Assisted in planning and conducting hiring events and orientation events or multiple departments, for up to 500 new hires and 300 returning employees.
• Documented employee/guest injuries or other incidences with a high level of accuracy, involving emergency personnel as needed. Providing employees with workman's comp documents as needed as well as performing necessary follow-up, acting as a liaison between the employee and corporate regional office.
• Other administrative and HR duties as assigned.