Experienced customer service representative skilled in multitasking within fast-paced environments. Proficient in data entry, communication, and customer support. Demonstrates a successful track record in office administration, cash handling, and database management to uphold operational efficiency and accurate record-keeping. Dedicated to leveraging analytical and communication skills to enhance customer satisfaction and streamline operational processes.
Overview
4
4
years of professional experience
Work History
CONTRACT ADMINISTRATOR / TEAM LEAD SPECIALIST
Agility Insurance Services, LLC
06.2024 - Current
Responsible for the timely and accurate issuance of carrier contracts from various, individual, life, ancillary and Medicare carriers.
Accountable for contract completion.
Responsible for reviewing and editing contracts to ensure there are no spelling, grammatical, or typographical errors or mistakes before issuing the contract for completion.
Organizes contracts using both company and carrier programs per the established corporate standards with respect to priority, status, terminology, and accuracy.
Remaining current on new developments in each carrier's contracting systems, writing, editing, and publishing which may affect the corporation.
Perform other duties as assigned.
Led a team responsible for maintaining and updating system information to ensure data accuracy.
Communicated with carriers to coordinate logistics and resolve service issues.
Generated operational and performance reports to support decision-making.
Conducted audits to ensure compliance and identify process improvements.
WAREHOUSE PACKER
Amazon
03.2021 - 05.2024
Assisted talent acquisition team.
Multitasking working in a fast paced environment.
Proven track record of facilitating excellent workflow in warehouse and motivated attitude.
CUSTOMER SERVICES REPRESENTATIVE
Justice Finance co.
08.2022 - 01.2023
General duties including, handling office supplies, customer information and files.
Providing customer service, data entry, logging mail and scanning documents.
Operating cash drawers and handling checks and credit / debit cards payments.
Skills
Customer service, Data entry, Cash handling, Office administration, Multitasking, Communication, Database management, Record keeping, Accounting, Customer support
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LANGUAGES
English (Native), Spanish (Native), American Sign Language (Native).