Summary
Overview
Work History
Skills
LANGUAGES
Timeline
Generic

Laura Moreno

Mesquite,TX

Summary

Experienced customer service representative skilled in multitasking within fast-paced environments. Proficient in data entry, communication, and customer support. Demonstrates a successful track record in office administration, cash handling, and database management to uphold operational efficiency and accurate record-keeping. Dedicated to leveraging analytical and communication skills to enhance customer satisfaction and streamline operational processes.

Overview

4
4
years of professional experience

Work History

CONTRACT ADMINISTRATOR / TEAM LEAD SPECIALIST

Agility Insurance Services, LLC
06.2024 - Current
  • Responsible for the timely and accurate issuance of carrier contracts from various, individual, life, ancillary and Medicare carriers.
  • Accountable for contract completion.
  • Responsible for reviewing and editing contracts to ensure there are no spelling, grammatical, or typographical errors or mistakes before issuing the contract for completion.
  • Organizes contracts using both company and carrier programs per the established corporate standards with respect to priority, status, terminology, and accuracy.
  • Remaining current on new developments in each carrier's contracting systems, writing, editing, and publishing which may affect the corporation.
  • Perform other duties as assigned.
  • Led a team responsible for maintaining and updating system information to ensure data accuracy.
  • Communicated with carriers to coordinate logistics and resolve service issues.
  • Generated operational and performance reports to support decision-making.
  • Conducted audits to ensure compliance and identify process improvements.

WAREHOUSE PACKER

Amazon
03.2021 - 05.2024
  • Assisted talent acquisition team.
  • Multitasking working in a fast paced environment.
  • Proven track record of facilitating excellent workflow in warehouse and motivated attitude.

CUSTOMER SERVICES REPRESENTATIVE

Justice Finance co.
08.2022 - 01.2023
  • General duties including, handling office supplies, customer information and files.
  • Providing customer service, data entry, logging mail and scanning documents.
  • Operating cash drawers and handling checks and credit / debit cards payments.

Skills

  • Customer service, Data entry, Cash handling, Office administration, Multitasking, Communication, Database management, Record keeping, Accounting, Customer support
undefined

LANGUAGES

English (Native), Spanish (Native), American Sign Language (Native).

Timeline

CONTRACT ADMINISTRATOR / TEAM LEAD SPECIALIST

Agility Insurance Services, LLC
06.2024 - Current

CUSTOMER SERVICES REPRESENTATIVE

Justice Finance co.
08.2022 - 01.2023

WAREHOUSE PACKER

Amazon
03.2021 - 05.2024
Laura Moreno