Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Moreno

Corning,CA

Summary

Dynamic customer service professional with proven expertise at TA/Petro, excelling in payment processing and conflict resolution. Recognized for enhancing customer satisfaction and loyalty through effective communication and relationship building. Adept at managing fast-paced environments while maintaining accuracy and efficiency in all transactions. Committed to delivering exceptional service and support.

Overview

19
19
years of professional experience

Work History

Customer Service Rep.3

TA/Petro
02.2022 - 08.2025
  • handled cash, check and card transactions efficiently and accurately.
  • stocked and maintained cleanliness of work area.
  • Ensured great customer relations to ensure another visit.
  • Kept great communication skills both written and verbal.
  • Great communication between staff and management.

Pick and Pack

JAM Industries Llc
05.2017 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

59th Street Mini Market
03.2010 - 08.2016
  • Developed knowledge of product offerings to enhance customer experience and support sales efforts.
  • Addressed customer complaints professionally, maintaining high levels of satisfaction and loyalty.
  • Provided training to new staff on company policies and customer service best practices.
  • Conducted follow-up communications to confirm issue resolution and gather feedback for improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirement

Cashier/server

Wahoo's Fish Taco
02.2007 - 09.2008
  • Processed customer transactions accurately using point-of-sale system.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with menu inquiries, promoting featured items effectively.
  • Handled cash, credit, and debit transactions ensuring secure financial operations.
  • Collaborated with team members to streamline service during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

No Degree - HS Diploma

University High School
Los Angeles, CA
06-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Payment processing
  • Paperwork processing
  • Customer education
  • Reading comprehension
  • Warehousing functions

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Rep.3

TA/Petro
02.2022 - 08.2025

Pick and Pack

JAM Industries Llc
05.2017 - 12.2021

Customer Service Representative

59th Street Mini Market
03.2010 - 08.2016

Cashier/server

Wahoo's Fish Taco
02.2007 - 09.2008

No Degree - HS Diploma

University High School

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Laura Moreno