Laura Morgan
Data Entry/ / Customer Representative
Waxahachie,TX
Summary
Hardworking employee enthusiastic about learning the healthcare administrative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Pizza Hut
Midlothian
06.2021 - Current
- Minimized company liability and risks to loads by obeying traffic laws.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Cultivated interpersonal skills by building positive relationships with others.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Insurance Salesman
American Income Life Insurance Company
Fort Worth, TX
11.2023 - 12.2023
- Conducted annual reviews of existing policies to update information.
- Generated quotes and proposals for clients to match individual needs.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Coordinated with other department heads in cross-selling initiatives aimed at increasing overall revenue for the organization.
Warehouse Packer
Hello Fresh Warehouse
Fort Worth
09.2022 - 05.2023
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Shift Lead
Panda Express
Waxahachie, TX
05.2014 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Completed cash and credit card transactions accurately using POS software.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Cashier
Boars Head Provisions Co
Waxahachie, TX
04.2011 - 05.2019
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to customers, increasing revenue.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Upsold additional products and services to customers, increasing revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Construction Worker
2 AT Construction
Midlothian, TX
05.2012 - 08.2015
- Followed instructions and safety protocols to prevent accidents and injuries.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Helped with door and window installations.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials onto trucks and trailers.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Followed blueprints and diagrams to complete projects according to specifications.
Education
Bachelor Of Management Studies - Healthcare Management
American International University
Aline, OK09.2023
High School Degree -
MayPearl High School
Maypearl05.2013
Skills
Organization skills
Timeline
Insurance Salesman
American Income Life Insurance Company
11.2023 - 12.2023
Warehouse Packer
Hello Fresh Warehouse
09.2022 - 05.2023
Delivery Driver
Pizza Hut
06.2021 - Current
Shift Lead
Panda Express
05.2014 - 03.2020
Construction Worker
2 AT Construction
05.2012 - 08.2015
Cashier
Boars Head Provisions Co
04.2011 - 05.2019
Bachelor Of Management Studies - Healthcare Management
American International University
High School Degree -
MayPearl High School