Laura Morgan
Waukegan,IL
Summary
Compassionate Mental Health Technician with proven crisis management and active listening skills at the State of Illinois-Ann Kiley Center. Enhanced patient well-being through evidence-based interventions and strong rapport-building, effectively reducing agitation and fostering a healing environment. Committed to delivering exceptional care while maintaining confidentiality and promoting dignity.
Overview
7
7
years of professional experience
Work History
Mental Health Technician 1
State Of Illinois-Ann Kiley Center
08.2024 - Current
- Improved individuals well-being by providing compassionate care and support during their mental health journey.
- Developed strong rapport with individuals establishing trust and fostering positive relationships conducive to healing.
- Helped with individuals, activities of daily living (ADLs).
- Enhanced individuals well-being by providing compassionate care and monitoring mental health status.
- Utilized de-escalation techniques effectively, reducing instances of individuals agitation.
- Documented individuals progress notes comprehensively
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Supported individuals confidentiality in accordance with HIPAA regulations.
DSP, Live-In-Caregiver, CMA
Noela, Inc./Edlyn Healthcare Services, Inc
03.2019 - 05.2024
- Assisted individuals with bathing, grooming, dressing, and oral hygiene care both in private group home.
- Cooked meals and assisted individuals with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported individuals to and from medical appointments with safety and efficiency.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Maintained a clean, safe living environment for individuals by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Transported individuals to and from medical appointments, day center or social engagements as needed while prioritizing safety during travel.
Education
Associate of Applied Science - Health Information Technology
Fisher College
Boston, MA05-2009
High School Diploma -
Charlestown High School
Boston, MA06-1996
Skills
- Crisis management skills
- Anger de-escalation
- Problem-solving
- Team collaboration
- Decision-making
- Self motivation
- Multitasking Abilities
- Detail-orientated
- Excellent customer service skills
- Attention to detail
- Active listening
Timeline
Mental Health Technician 1
State Of Illinois-Ann Kiley Center
08.2024 - Current
DSP, Live-In-Caregiver, CMA
Noela, Inc./Edlyn Healthcare Services, Inc
03.2019 - 05.2024
Associate of Applied Science - Health Information Technology
Fisher College
High School Diploma -
Charlestown High School