Dynamic and results-oriented professional with a proven track record at Sally Beauty, adept at enhancing customer loyalty and streamlining office operations. Excelled in multitasking and analytical problem-solving, significantly improving operational efficiency. Skilled in office software and effective communication, my approach transforms challenges into solutions, driving continuous improvement.
Overview
11
11
years of professional experience
Work History
Warehouse Administrator
Sally Beauty
Justin, TX
09.2021 - Current
Ability to interact and communicate with individuals at all levels
Knowledge of office administrative procedures and knowledge of use and operation of standard office equipment
Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, Excel, Access, PowerPoint)
Preview and organize incoming mail and email
Maintain archives and other filing systems
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Perform all other office tasks
Experience with processing invoices
Account Payables
Customer Service Representative
American Specialty Health
Fort Worth, TX
11.2018 - 06.2020
Company Overview: 13650 Heritage Pkwy #77, Fort Worth, TX 76177 (800) 848-3555
Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Extensive experience in claims management and adjusting
Exceptional knowledge of insurance contracts coverages claims management programs and all related medical and legal terminology
Superior ability to interpret and review account statements and histories
Strong grasp of a variety of claim processing rules and guidelines
Excellent skills in analyzing legal documents and medical records
Keeping members updated on insurance and verifying identification
13650 Heritage Pkwy #77, Fort Worth, TX 76177 (800) 848-3555
Customer Service Representative
Teleperformance USA
Shreveport, LA
04.2014 - 08.2018
Company Overview: 5800 W Bert Kouns Industrial Loop, Shreveport, LA 71129 (877) 877-3944
Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Extensive experience in claims management and adjusting
Exceptional knowledge of insurance contracts coverages claims management programs and all related medical and legal terminology
Superior ability to interpret and review account statements and histories
Strong grasp of a variety of claim processing rules and guidelines
Excellent skills in analyzing legal documents and medical records
Outstanding proficiency with Microsoft Office applications such as Word Access and Excel
High problem-solving and organizational skills
Proven ability to self-motivate and work independently
Solid written and oral communication skills
5800 W Bert Kouns Industrial Loop, Shreveport, LA 71129 (877) 877-3944
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group