Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Laura Morris

Laura Morris

Fort Worth,TX

Summary

Dynamic and results-oriented professional with a proven track record at Sally Beauty, adept at enhancing customer loyalty and streamlining office operations. Excelled in multitasking and analytical problem-solving, significantly improving operational efficiency. Skilled in office software and effective communication, my approach transforms challenges into solutions, driving continuous improvement.

Overview

11
11
years of professional experience

Work History

Warehouse Administrator

Sally Beauty
Justin, TX
09.2021 - Current
  • Ability to interact and communicate with individuals at all levels
  • Knowledge of office administrative procedures and knowledge of use and operation of standard office equipment
  • Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, Excel, Access, PowerPoint)
  • Preview and organize incoming mail and email
  • Maintain archives and other filing systems
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Strong organizational skills
  • Perform all other office tasks
  • Experience with processing invoices
  • Account Payables

Customer Service Representative

American Specialty Health
Fort Worth, TX
11.2018 - 06.2020
  • Company Overview: 13650 Heritage Pkwy #77, Fort Worth, TX 76177 (800) 848-3555
  • Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
  • Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
  • Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Extensive experience in claims management and adjusting
  • Exceptional knowledge of insurance contracts coverages claims management programs and all related medical and legal terminology
  • Superior ability to interpret and review account statements and histories
  • Strong grasp of a variety of claim processing rules and guidelines
  • Excellent skills in analyzing legal documents and medical records
  • Keeping members updated on insurance and verifying identification
  • 13650 Heritage Pkwy #77, Fort Worth, TX 76177 (800) 848-3555

Customer Service Representative

Teleperformance USA
Shreveport, LA
04.2014 - 08.2018
  • Company Overview: 5800 W Bert Kouns Industrial Loop, Shreveport, LA 71129 (877) 877-3944
  • Proven experience providing customer support in busy call center environments for public utility and insurance industry employers
  • Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
  • Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Extensive experience in claims management and adjusting
  • Exceptional knowledge of insurance contracts coverages claims management programs and all related medical and legal terminology
  • Superior ability to interpret and review account statements and histories
  • Strong grasp of a variety of claim processing rules and guidelines
  • Excellent skills in analyzing legal documents and medical records
  • Outstanding proficiency with Microsoft Office applications such as Word Access and Excel
  • High problem-solving and organizational skills
  • Proven ability to self-motivate and work independently
  • Solid written and oral communication skills
  • 5800 W Bert Kouns Industrial Loop, Shreveport, LA 71129 (877) 877-3944

Education

Diploma - Medical Assistant

Blue Cliff College
Shreveport, LA
01.2014

Skills

  • Effective Communication Skills
  • Excellent organizational abilities
  • Meticulous attention to detail
  • Proficient time management
  • Adaptability
  • Analytical Problem-Solving
  • Multitasking
  • Proficiency in office software
  • Customer service
  • Ability to prioritize tasks
  • Vendor relationship management
  • Customer care
  • Continuous improvement
  • Budget adherence
  • Supplies inventory

Personal Information

Willing To Relocate: Anywhere

Timeline

Warehouse Administrator

Sally Beauty
09.2021 - Current

Customer Service Representative

American Specialty Health
11.2018 - 06.2020

Customer Service Representative

Teleperformance USA
04.2014 - 08.2018

Diploma - Medical Assistant

Blue Cliff College
Laura Morris