Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Morris

Clinton,IA

Summary

Dynamic professional with extensive experience at REM Iowa Community Services, excelling in building relationships and community collaboration. Strong focus on in enhancing patient satisfaction and reducing admission times through effective communication and quality assurance. Skilled in staff training and event coordination, fostering a positive work environment and achieving program goals.

Overview

10
10
years of professional experience

Work History

Intake Coordinator

REM Iowa Community Services
12.2020 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and for state regulations
  • Host events ins the community to market services for the state
  • Host meetings with payers and providers to market servies for the state
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Coordinated interdisciplinary communication for smoother transitions between care providers.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Supported office staff and operational requirements with administrative tasks.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.

Program Director

REM Iowa Community Services
04.2017 - 12.2020
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Monitored program performance to identify areas for improvement.
  • Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Implemented best practices in project management to optimize workflow efficiencies across the organization.
  • Established and maintained effective working relationships with stakeholders, enhancing collaboration and support.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored programming schedules, conformance to guidelines and quality.

Residential Program Supervisor

REM Iowa Community Services
02.2016 - 04.2017
  • Enhanced resident care by effectively managing and overseeing staff in daily activities.
  • Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
  • Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
  • Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each resident.
  • Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
  • Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
  • Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
  • Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
  • Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
  • Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
  • Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
  • Collaborated with multidisciplinary teams to coordinate services that met each resident''s unique needs and goals.
  • Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and implemented training programs for staff.
  • Advocated for social and community service programs to increase awareness and funding.

Direct Support Professional

REM Iowa Community Services
10.2015 - 02.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.

Education

No Degree -

Clinton Community College
Clinton, IA

Skills

  • Building relationships
  • Community Collaboration
  • Marketing and communications
  • Appointment scheduling
  • Confidentiality
  • Multitasking and organization
  • Microsoft office
  • Relationship building
  • Quality assurance
  • Handling complaints
  • Customer service management
  • Event coordination
  • Staff training
  • Decision-making

Timeline

Intake Coordinator

REM Iowa Community Services
12.2020 - Current

Program Director

REM Iowa Community Services
04.2017 - 12.2020

Residential Program Supervisor

REM Iowa Community Services
02.2016 - 04.2017

Direct Support Professional

REM Iowa Community Services
10.2015 - 02.2016

No Degree -

Clinton Community College

Similar Profiles

CREATE PROFILE