Laura Morse
Reed City,MI
Summary
I worked as a hairdresser for over 30 years, both in an upscale salon for 7 years, then in my own home salon for another 25 years. A vast majority of my clients stayed with me until my retirement. Upon moving to another state, I enjoyed working in some other areas with the public.
I pride myself on being welcoming, cheerful, and efficient.
I like to learn clients' names, so that I may greet them personally. These experiences make me ideally suited for this job.
Overview
33
33
years of professional experience
Work History
Retail Associate
Duluth Trading Company
Grand Rapids, MI
10.2022 - 11.2024
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Provided ongoing training for new staff members.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register accurately and efficiently while processing payments from customers.
- Handled returns and exchanges according to company policy.
- Updated customer information in the database system when necessary.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Processed online orders and ensured timely delivery of items.
- Greeted customers and provided excellent customer service.
- Engaged with customers to determine appropriate items to fit needs.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Conducted inventory audits to prevent stock discrepancies.
- Expedited newly received merchandise to sales floor.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Created price tags and merchandise signs for new items.
Sales Consultant/custom Designs Services Manager
Upcycle Design LLC
Richmond, VA
06.2020 - 06.2022
- Consulted with customers in the showroom
- Refurbished one-of-a-kind pieces of furniture
- Assisted clients to make custom selections to match their individual styles and tastes, often working in-home to complete larger projects.
- Estimated pricing quotes for custom projects
- Advertised custom painted furniture on social media with narrated video clips.
- Performed cashier responsibilities.
Sales Associate
Live Thankfully Little Rock
Little Rock, AR
08.2018 - 08.2020
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Maintained knowledge of current promotions, exchange guidelines, and payment policies.
- Built and maintained effective relationships with peers.
- Answered telephone calls to provide information about products, services, store hours, policies and promotions.
Receptionist
Great Lakes Family Chiropractic
Grand Rapids, MI
02.2017 - 02.2018
- Greeted patients, assessed needs and made them feel welcome.
- Answered calls using multi-line telephone system.
- Maintained daily calendars and set appointments with patients for two chiropractors.
- Communicated with multiple patients daily to gather pertinent information.
- Entered data into the computer for record keeping purposes for the doctors.
Hairdresser
Self Employed
Grand Rapids, MI
01.1992 - 11.2017
- Selected hair colors, products and services based on customer preference.
- Sold hair treatments and styling products to educate clients on proper hair care increasing salon revenue.
- Collected payments and scheduled next appointments.
- Responded to inquiries by phone, email and in person.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
Education
Cosmetologist - Cosmetology
Chic University of Cosmetology
Grand Rapids, MISkills
- Outgoing personality
- Listening skills
- Inventory management
- Money handling
- Reliable and punctual
- Team player mentality
- Customer- and service-oriented
- Product Sales
Timeline
Retail Associate
Duluth Trading Company
10.2022 - 11.2024
Sales Consultant/custom Designs Services Manager
Upcycle Design LLC
06.2020 - 06.2022
Sales Associate
Live Thankfully Little Rock
08.2018 - 08.2020
Receptionist
Great Lakes Family Chiropractic
02.2017 - 02.2018
Hairdresser
Self Employed
01.1992 - 11.2017
Cosmetologist - Cosmetology
Chic University of Cosmetology
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