Summary
Overview
Work History
Education
Skills
Timeline
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Laura Morton

MN

Summary

Detail-oriented and efficient data entry specialist with extensive experience in client communication, operational management, and team leadership. Proven ability to maintain high accuracy in data entry and documentation while managing multiple priorities in fast-paced environments. Skilled in developing standard operating procedures and training staff to enhance performance and ensure compliance with organizational standards. Strong problem-solving and communication skills, with a commitment to delivering exceptional customer service and fostering positive relationships. Proficient in inventory management and adept at utilizing various data management software to optimize processes and improve efficiency.

Overview

11
11
years of professional experience

Work History

Daycare Department Supervisor

Now Boarding
02.2021 - 05.2024
  • Operational Management: Led the reopening of Now Boarding under new ownership, quickly promoted from associate to department head within a year.
  • Standard Operating Procedures (SOP): Developed and implemented a comprehensive SOP to streamline daily operations and enhance communication regarding pet care, including protocols for reporting incidents to pet owners.
  • Employee Training: Trained staff on behavior monitoring techniques and intervention strategies to prevent and manage dog conflicts, ensuring a safe environment for both dogs and employees.
  • Performance Evaluations: Conducted employee evaluations, providing constructive feedback and identifying areas for growth to improve overall team performance.
  • Efficiency Oversight: Actively monitored employee performance by being present on the floor rather than confined to the office. Managed employee relationships in a high-stress environment through open communication and observation, ensuring that any issues were addressed promptly. This proactive approach helped maintain an efficient and safe daycare environment, as employee stress can impact both their handling of dogs and the dogs' behavior.
  • Inventory Management: Established an inventory management system to minimize waste and maintain accurate stock levels, contributing to cost reduction.
  • Client Communication: Developed comprehensive written report cards and a guide with a vocabulary bank for staff, enabling them to effectively communicate with pet owners about their dog’s behavior and interactions, thereby enhancing transparency and building trust.
  • Social Media Engagement: Developed social media content for the facility, promoting services and engaging with the community.
  • Client Relationship Building: Organized special events and personalized communications, such as birthday cards and sympathy notes, to strengthen relationships with pet owners.

Shift Leader

Puppy Play and Stay
01.2020 - 02.2021
  • Task Delegation: Assigned tasks to team members and monitored progress to ensure timely completion.
  • Client Relationship Management: Built strong relationships with clients through consistent communication and care updates.
  • Health Monitoring: Conducted examinations and observed dogs for signs of injury or illness, documenting findings for records.
  • Sanitation and Safety: Maintained a clean and sanitized environment to support animal health and reduce infection risks.
  • Nutritional Preparation: Prepared specialized meals according to individual dietary needs, ensuring accurate record-keeping of food and medication schedules.
  • Behavior Monitoring: Supervised group play sessions, documenting observations to prevent aggressive behavior and promote safety.
  • Customer Service: Provided exceptional service to pet owners, fostering repeat business by customizing care to meet specific needs. Documented detailed behavioral assessments for each dog's initial visit and offered tailored future recommendations.
  • Facility Management: Responsible for opening and closing procedures, ensuring safety and proper documentation for the next shift.

Customer Service Associate/Retail Personal Banker

Wells Fargo
10.2017 - 12.2019
  • Data Verification: Verified the accuracy and integrity of financial transactions, including checks and funds transfers, ensuring precise data entry and compliance with protocols.
  • Security Monitoring: Enhanced facility security by observing customer behaviors and adhering to established protocols, safeguarding both individuals and assets.
  • Sales Performance: Contributed to meeting and exceeding sales goals by accurately recording customer interactions and promoting bank products and services.
  • Customized Solutions: Developed tailored financial solutions for clients, ensuring accurate documentation of their needs and preferences in the system.
  • Cash Management: Managed inventory of coin and currency for tellers, ensuring availability for transactions and maintaining accurate records.
  • Exceptional Service: Delivered high levels of customer service by remaining friendly and professional during all transactions, fostering positive client relationships.
  • Flexible Staffing: Offered to take on additional shifts during peak periods, demonstrating commitment to team support and operational efficiency.
  • High-Volume Customer Interaction: Served over a hundred customers per shift, maintaining composure and professionalism in high-pressure situations while accurately documenting transactions.
  • Data Compliance: Adhered to strict guidelines regarding financial and customer data management, ensuring confidentiality and preventing data breaches.
  • Operational Duties: Executed various tasks, including operating money counters, balancing ATMs, and opening new accounts, ensuring accurate data entry and maintenance of customer accounts.
  • Account Establishment: Facilitated the establishment of new accounts and memberships, contributing to increased loans and earnings for the credit union while accurately documenting all relevant information.
  • Ongoing Training: Enhanced knowledge of banking products and services through active participation in training sessions, applying insights to improve data entry accuracy and service delivery.
  • Client Consultations: Met with clients to provide budget management and financial guidance, ensuring thorough documentation of interactions for future reference.

Key Holder/Shift Supervisor

Buckle
03.2016 - 10.2017
  • Data Management: Accurately entered and maintained customer and merchandise data in the inventory management system, ensuring up-to-date and reliable records.
  • Staff Training and Support: Assisted in training and supervising staff, enhancing their product knowledge and customer service skills to improve operational efficiency.
  • Operational Procedures: Supported and supervised store opening and closing procedures, including bank deposits and securing sensitive information, ensuring compliance with company policies.
  • Customer Engagement: Fostered a service-oriented culture by exceeding customer expectations, resulting in enhanced customer satisfaction and loyalty.
  • Collaboration with Management: Partnered with store leadership to learn management processes and generate accurate reports, contributing to data-driven decision-making.
  • Sales and Performance Goals: Helped achieve sales targets by providing exceptional service and promoting products, while accurately documenting customer interactions in the system.
  • Needs Assessment: Conducted service consultations by asking open-ended questions to identify customer preferences, ensuring accurate data entry of customer profiles.
  • Mentorship: Trained junior employees in operational processes and data entry best practices, enhancing their ability to meet organizational goals.
  • Task Delegation: Delegated tasks based on individual strengths to optimize team performance and support employee development in various operational roles.

Magazine Intern/Sales and Events Coordinator

Arabian Horse Times
06.2013 - 08.2016
  • Client Communication: Contacted clients for magazine renewals and payments, addressing inquiries about advertisements and providing information about upcoming issues.
  • Editorial Support: Collaborated with the art director using editing software to enhance the aesthetic of magazine layouts.
  • Logistics Management: Sorted and organized shipments of magazines for distribution across the U.S. and internationally, ensuring timely delivery to clients.
  • Published Writer: Authored an article featured in an issue of Arabian Horse Times, demonstrating strong writing skills and industry knowledge.
  • Digital Archiving: Converted physical magazine issues into digital formats, systematically organizing them by year, month, and issue number for efficient retrieval and reference.
  • Social Media Engagement: Managed social media accounts for both the magazine and boutique, creating and scheduling posts to boost engagement and promote upcoming products.
  • Inventory Organization: Conducted inventory assessments for the boutique, ensuring sufficient stock levels for popular items and maintaining an updated digital inventory list categorized by type and price.
  • E-commerce Management: Handled online sales through the boutique’s website and third-party platforms like Poshmark, optimizing product listings to enhance visibility and sales performance.
  • Event Management: Traveled to multiple equestrian competitions throughout the year to independently set up, run, and manage the boutique, showcasing products and engaging with customers.

Education

Some College (No Degree) - English And Communication

University Of St. Thomas
Saint Paul, MN

High School Diploma -

Holy Family Catholic High School

Skills

  • Data Entry and Management: Proficient in accurate data entry, record-keeping, and database management, ensuring high levels of accuracy and attention to detail
  • Communication Skills: Strong written and verbal communication abilities, with experience in creating clear reports and documentation for diverse audiences
  • Organizational Skills: Excellent organizational skills, capable of managing multiple tasks and priorities effectively to meet deadlines
  • Problem-Solving: Adept at identifying issues and implementing practical solutions in high-pressure environments
  • Customer Service: Experienced in delivering exceptional customer service and maintaining positive relationships with clients through effective communication
  • Software Proficiency: Familiar with various data management and office software, enhancing productivity and data accuracy

Timeline

Daycare Department Supervisor

Now Boarding
02.2021 - 05.2024

Shift Leader

Puppy Play and Stay
01.2020 - 02.2021

Customer Service Associate/Retail Personal Banker

Wells Fargo
10.2017 - 12.2019

Key Holder/Shift Supervisor

Buckle
03.2016 - 10.2017

Magazine Intern/Sales and Events Coordinator

Arabian Horse Times
06.2013 - 08.2016

High School Diploma -

Holy Family Catholic High School

Some College (No Degree) - English And Communication

University Of St. Thomas

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Laura Morton