Laura Moses
Alma
Summary
Dynamic professional with a proven track record at Kistler Center, excelling in teamwork and problem-solving. Adept at developing individualized care plans and enhancing client well-being through effective communication. Recognized for attention to detail and reliability, ensuring high-quality service delivery in fast-paced environments. Committed to fostering positive relationships and achieving optimal outcomes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
DSP
Kistler Center
03.2024 - Current
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Collaborated with interdisciplinary team to develop and implement individualized care plans.
- Monitored client progress and reported changes to supervisors for timely adjustments in care strategies.
- Implemented therapeutic activities that promoted social interaction and skill development among clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Dog Groomer
Lolliedoodles
08.2021 - 04.2025
- Performed grooming tasks including bathing, clipping, and nail trimming for various dog breeds.
- Developed strong rapport with clients to understand specific grooming needs and preferences.
- Maintained cleanliness of grooming area, ensuring compliance with safety and sanitation standards.
- Assisted in training new team members on grooming techniques and equipment usage.
- Utilized specialized grooming tools effectively to enhance pet comfort and appearance.
- Monitored pets during grooming sessions to ensure their safety and well-being.
- Adapted grooming techniques based on individual pet behavior and coat condition for optimal results.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
Insurance Benefit/Precertification Specialist
Shared Services Center
01.2017 - 03.2021
- Coordinated precertification processes for medical services, ensuring compliance with insurance policies.
- Evaluated patient records to determine eligibility for services and expedited approvals.
- Collaborated with healthcare providers to gather necessary documentation for precertification requests.
- Streamlined workflow processes, enhancing efficiency in handling high-volume precertification requests.
- Resolved discrepancies in patient information by conducting thorough investigations and follow-ups.
- Maintained up-to-date knowledge of insurance policies and regulations impacting precertification activities.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Processed and certified documents for accuracy and compliance with government regulations.
Education
High School Diploma -
Alma High School
Alma, AR05-1981
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Clear communication
Timeline
DSP
Kistler Center
03.2024 - Current
Dog Groomer
Lolliedoodles
08.2021 - 04.2025
Insurance Benefit/Precertification Specialist
Shared Services Center
01.2017 - 03.2021
High School Diploma -
Alma High School
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