Laura Mosquera
Orlando,FL
Summary
Dedicated housekeeping professional with extensive experience at Holiday Inn Express Hotel Suites, known for enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Skilled in efficient cleaning techniques and teamwork, I consistently exceed expectations, contributing to a significant reduction in guest complaints related to room cleanliness.
Overview
6
6
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel Suites
10.2023 - 02.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Commercial Janitorial Cleaner
Berman
08.2022 - 07.2023
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
- Enhanced team morale by fostering a positive and supportive atmosphere among janitorial staff members, leading to increased productivity and job satisfaction.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Turndown Attendant
Marriot Grande Lakes
02.2021 - 07.2022
- Exemplified excellent customer service skills by taking initiative and going above-and-beyond to create memorable experiences for guests during their stay.
- Ensured timely completion of turndown services by adhering to established schedules and adapting to sudden changes in guest preferences or requirements.
- Contributed to improved guest experience by anticipating needs, replenishing amenities, and offering personalized touches during turndown service.
- Played an essential role in maintaining positive online reviews by consistently delivering outstanding turndown services that exceeded guest expectations.
- Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
- Demonstrated strong attention to detail during turndown service, ensuring all aspects met or exceeded guest expectations.
- Effectively communicated with team members, fostering an environment of open dialogue and teamwork to achieve departmental goals.
Commercial Janitorial Cleaner
Eagle Company
06.2019 - 03.2020
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Organized and used industrial cleaning products following strict safety procedures.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
House Cleaner
House Cleaning
09.2017 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Bed making proficiency
- Customer service-focused
- Physically strong
- Professional and courteous
- Team support and collaboration
- Commercial and residential cleaning
- Multitasking and prioritizing
- Hardworking
Languages
English
Native or Bilingual
Interests
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- Outdoor Recreation
Timeline
Housekeeper
Holiday Inn Express Hotel Suites
10.2023 - 02.2024
Commercial Janitorial Cleaner
Berman
08.2022 - 07.2023
Turndown Attendant
Marriot Grande Lakes
02.2021 - 07.2022
Commercial Janitorial Cleaner
Eagle Company
06.2019 - 03.2020
House Cleaner
House Cleaning
09.2017 - 10.2018
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